The Specialist III, Academic & Innovative will oversee the Learning Management System (LMS) administration to ensure security and compliance within the system as it connects to other organizational systems including the Student Information System (SIS). The Specialist III, Academic & Innovative will create and manage workflows and protocols to support automation, security, and consistency throughout the organization.

Essential Function and Responsibilities:

• Configures and manages technical settings to ensure the LMS Systems are customized to meet the needs of end users across academic functions.

• Oversees the installation of all system updates and upgrades, as well as tools and software integrations.

• Manages LMS Administration tasks such as creating and copying courses, the child and master shell relationship, faculty access, and auditing.

• Manages automation in user account creation, roles, access, and permissions for the LMS as it transfers from the Student Information System (SIS).

• Interfaces with the SIS to ensure accurate information, term and course creation, and learner enrollment.

• Collaborates cross-functionally to ensure course shell, term, and section creation occurs in tandem with key academic calendar dates.

• Serves as a point of escalation for LMS data troubleshooting including grades, progress, submissions, basic integrations, and troubleshoots issues with core platform functionality.

• Engages the use of CSV uploads and API calls to drive automation and standardization.

• Assists in the integration of 3rd party tools and vendors through coordination with course builders and curriculum.

• Develops automated processes to increase performance using Power Automate and Forms to automate processes.

• Interfaces with Azure to manage SSO and MFA for the LMS and other 3rd party tools.
• Participates in the successful implementation of other functional projects as they arise.

Minimum Required Qualifications:

• A bachelor's degree from an accredited institution in Information Technology or a related field, or certification equivalency is required.

• General Technical Certifications are preferred.

• A minimum of three years of LMS Systems and LTI Integrations experience is required.

• A minimum of three years of diagnosing and troubleshooting technical issues is required.

• A minimum of three years of experience in organizing, and coordinating workflows is required.

• A minimum of two years of experience in organizing, and coordinating workflows is required.

• Demonstrated proficiency in MS Office, including Excel, Word, Teams, and PowerPoint is required.

• Demonstrated knowledge of ticketing systems, troubleshooting, and diagnosing is required.
• Demonstrated experience communicating technical information and processes to lay audiences in a manner that is engaging and helpful is required.

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations.

Nightingale's commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale College contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated over 2,800 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company's foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We're so happy that you've found us!

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