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The Employee Resource Center (ERC) Representative is responsible for providing consistent, high quality customer care and service excellence to customers in a high-volume call center environment. The ERC Representative is responsible for assisting and facilitating employee and manager inquiries and requests that are received via phone, email, or other access channels. In this capacity, the ERC Representative uses case management tools to respond to and track inquiries, using judgment, experience and knowledge and applying independent thinking abilities. The Representative performs high-volume services through the ERC through standardized processes including administrative work, issue resolution and database transactions via telephone, web, email or correspondence.
Earn $16.75-$19 per hour based on experience
Full-time on-site, hybrid, or remote role
10 Optical Ave, Keene, NH 03431
First point of contact for inquiries from all channels, primarily inbound call center inquiries - resolving a majority of inquiries during first contact. Handles first-level Workday transaction corrections. Helps Customers navigate through direct access materials and functionality.
Seeks rapid and efficient resolution of 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact. Ask probing questions to aid in problem solving and issue escalation.
Logs all calls on the case management system.
Travel Required: No
Shift: Flexible between the hours of 8am-7pm EST
Office : Office Temperature (65F to 75F)
Special Skills : Strong interpersonal and communication skills; demonstrated ability to work independently with minimal supervision and maintain confidentiality; Problem solving/analytical skills required.
Bilingual (Spanish) highly preferred.
Years of Experience
0-2 : Relevant experience. 1 year of HR experience with broad knowledge of HR concepts preferred.
Summary of Benefits
As a local employer of choice in the community, C&S is proud to offer our employees a competitive benefit package that includes:
401(K) Savings Plan
Paid Personal/Sick and Vacation Time in the first year for all hourly non-union employees
Flexible scheduling opportunities
Eligible for Day 1 Benefits
High School Diploma - General Studies
1st Shift (United States of America)
C&S Wholesale Grocers, Inc.
About Our Company
C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company: C&S Wholesale Grocers, Inc.
Job Area: HR - Total Rewards
Job Family: Human Resources
Job Type: Regular
Job Code: JC1171