As the DevOps Engineer, you will hold a pivotal role in driving our organization's technological advancement and expansion. Your primary focus will be on spearheading the scaling and growth of our IT Systems infrastructure, ensuring its seamless functionality and security. Your adept leadership and technical acumen will be instrumental in propelling our organization towards strategic success. This individual must have a generalist perspective to Information Technology with the ability to adapt to a changing environment and have a strong troubleshooting background to join our growing organization.

This is a full time position in the IT department with an expectation of growing the department headcount over the course of the next 12-18 months, supporting an expected increase in organizational headcount of 2x-3x in that same period.

Core Responsibilities:

1. Directly report to executive team to support IT integration/support.
2. Administer/Maintain Claris FileMaker based operational application. (currently supported by the program’s original architect)
3. Design database structures to support business applications and operations.
4. Plan database capacity and scalability for future growth.
5. Optimize database performance through appropriate indexing, normalization, and storage techniques.
6. Monitor database performance to identify bottlenecks or inefficiencies.
7. Optimize queries, indexes, and database structures for improved speed and resource usage.
8. Develop and or maintain existing Power Query automation to augment and normalize data into uniform format.
9. Provide support in identifying opportunities for API integration to compliment current application workflows aimed at reducing manual inquiries.
10. Develop database intended to streamline reporting ability for stakeholders both inside and outside of the organization.
11. Develop web framework to support client portal reporting capabilities
12. Assist in discovery, scope, and implementation of KPI metrics for system users and organizational activity.
13. Ensure proper safeguards are maintained relating to PII and HIPPA regulations.

Overview

Team Leadership: Representing the organizations technology suite, it is vital that this role encourages a culture of collaboration between department leads and IT. Collaborate closely with department heads and stakeholders to gain insights into evolving IT needs.

Strategic Planning: Devise and execute strategic initiatives aimed at enhancing and expanding the organization's IT infrastructure to accommodate growth objectives. Align IT strategies closely with overarching business goals, ensuring a symbiotic relationship between technology and organizational expansion.

Network and Systems Management: Performed either by current 3rd party, or as a role assigned to this position- Oversee the administration and upkeep of computer networks, servers, and systems, prioritizing scalability and performance optimization. Ensure that the IT infrastructure remains robust, secure, and capable of accommodating the organization's evolving needs.

Onboarding & Offboarding: Responsible for procurement and setup of IT equipment for new employees, including laptops, phones, and other necessary devices. Provide technical support for new hires during the onboarding process collaborating with management to ensure a seamless integration between IT and the onboarding process.

Project Management: Take charge of managing and coordinating IT projects, from conception to completion, with a keen focus on scalability and timely delivery. Collaborate closely with cross-functional teams to seamlessly integrate and launch IT projects.

Security and Compliance: Develop and maintain security measures to safeguard information and data. Conduct regular security audits and ensure compliance with industry standards.

Technology Implementation: Evaluate, recommend, and implement technology solutions that align with the organization's growth trajectory and scalability objectives. Stay abreast of emerging technologies, assessing their suitability and potential impact on advancing organizational goals.

Vendor Management: Forge strategic partnerships with vendors to procure hardware and software solutions that support the organization's efforts. Negotiate contracts and manage vendor relationships to ensure robust and effective solutions are consistently delivered.

Budget Oversight: Exercise oversight of the IT budget, make resource recommendations that support scalable growth initiatives while maintaining cost efficiency.

User Support and Training: Develop and implement robust user support strategies to address end-user needs promptly, fostering seamless scalability and adoption of technology. Coordinate IT training programs to enhance user proficiency and ensure optimal utilization of technological resources.

Documentation and Policies: Maintain documentation of IT processes, configurations, and policies. Develop and enforce IT policies and procedures to ensure compliance with regulatory requirements and support scalable growth.

Other Job Duties: Undertake any additional responsibilities as required or assigned by direct supervisor or upper management.

Preferred Education and Experience:

· Bachelor’s degree in Information Technology, Computer Science, or relevant discipline or an Associates degree accompanied by relevant

· Past work in HealthCare information systems, specifically Filemaker, is a plus

· Working Knowledge around healthcare billing data preferred

· Demonstrated ability of effective IT management.

· Experience using and supporting Microsoft Windows OS and office suite of products.

· Knowledge of hardware, software, networking, and security protocols.

· Exceptional skills in project management, strategic planning, and decision-making.

· Excellent communication, interpersonal, and leadership qualities.

· Ability to work autonomously while also effectively leading collaborative teams.

EEO Statement:

EPLS offers equal employment opportunities to all employees and job applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, military service, or any other protected status as outlined by Local, State, or Federal Regulations.

4 Weeks Paid time off + 9 Federal Holiday

Job Type: Full-time

Pay: $75,000.00 - $150,000.00 per year

Benefits:

1. 401(k)
2. 401(k) matching
3. Paid time off

Schedule:

1. Monday to Friday

Experience:

1. FileMaker: 2 years (Required)

Work Location: Remote