As a Customer Service Representative, you will be the primary point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. The role requires effective communication, problem-solving skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media platforms in a timely and professional manner.

• Assist customers with product or service information, order processing, and troubleshooting.

• Address and resolve customer complaints by providing appropriate solutions and alternatives.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• High school diploma or equivalent (associate or bachelor’s degree preferred).

• Proven experience in customer service or a related field.

• Strong verbal and written communication skills.

• Excellent problem-solving and multitasking abilities.

• Ability to remain calm and patient when dealing with difficult customers.