Who Are We?

UniUni is a international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.

我们是谁？

UniUni是尾程派送物流领域的国际领导者，每年在加拿大境内递送上千万件包裹，并正在美国市场快速扩张。公司成立于2019年，凭借技术驱动的创新模式和众包配送解决方案，为本地、国内及国际电商客户提供快捷、经济且可靠的物流服务。

What Do We Offer?

At UniUni, we provide exciting opportunities for our employees to grow and achieve their career goals. We value both lateral moves and vertical promotions, believing that every role should help develop your skills, broaden your experience, and build a fulfilling career. If you are ready to join UniUni’s dynamic team—working hard while enjoying the process—we invite you to apply and become part of our success story.

我们提供什么？

在UniUni，我们为员工提供激动人心的职业发展机会，既重视横向的业务拓展也关注纵向的职位晋升。我们坚信每个岗位都应该成为您提升专业技能、积累行业经验、成就职业理想的成长平台。如果您渴望加入这个充满活力的团队，在高效工作中收获成就感，欢迎申请加入我们！

Key Responsibilities:

1. Team Leadership & Strategy

Establish and manage the Customer Experience Specialist Team, developing annual operational plans with measurable KPIs to drive goal attainment.

1. Client Experience & Revenue Optimization

Enhance frontline CX optimization and sales conversion rates across key client segments (e.g., overseas warehouse partners, platform-certified warehouses), strengthening strategic partnerships while identifying revenue expansion opportunities.

1. Market Intelligence & Competitive Positioning

Provide data-driven market insights to ensure service competitiveness through benchmarking analysis and industry trend forecasting.

1. Cross-Functional Collaboration

Mobilize internal/external resources to execute integrated solutions that align sales, operations, and technology functions for business growth.

1. Business Agility

Proactively adapt operational frameworks to support evolving corporate initiatives and market dynamics.

主要职责：

1. 负责海外仓推广团队搭建及日常管理，制定海外仓推广团队年度工作计划，并推动团队达成目标。
2. 推动一线客户体验优化与商务合作转化持续增长，维护公司与多类型客户的战略合作并寻求增量，包括但不限于海外仓客户、平台认证仓等。
3. 提供市场洞察与分析，确保公司一线客户体验服务具有市场竞争力。
4. 协调内外部资源，推动业务协同并驱动业绩增长。
5. 积极配合公司的业务发展，灵活调整业务配套方案。

Requirements:

1. Proven track record in North American logistics/warehousing/supply chain with solid experience.
2. Strong business mindset with demonstrated success in complex commercial negotiations and partnership development.
3. Valid authorization to work in the U.S. (e.g., U.S. citizenship, permanent residency, or work visa requiring no employer sponsorship).
4. Full professional proficiency in English (written & spoken) for cross-regional collaboration and system operations.
5. Demonstrated ability to drive alignment across sales, product, and tech teams to execute complex initiatives.
6. Success in building high-performance teams with measurable improvements in engagement, retention, and service quality.
7. Ownership mindset to identify growth opportunities and implement scalable solutions in fast-paced environments.

任职要求：

1. 丰富的北美物流/仓储/供应链领域从业背景；
2. 具备商业思维，有商业谈判经验；
3. 合法的美国工作身份/工签/护照等；
4. 英语听说读写能力佳；
5. 极强的跨部门协同能力，可高效对接销售、产品、技术团队；
6. 优秀的领导能力与管理经验；
7. 企业家精神。

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