Inspired by our partners, guided by our purpose

Lifeblue is a full-service digital agency and Certified B Corporation that's proud to boast end-to-end web development, design, marketing, and content services, as well as a growing product arm of our business: Turnstyle ( 

Our remote-first team works with incredible partners ranging from NBA teams to Heifer International and the Country Music Hall of Fame. In joining our vibrant, collaborative group, you'll become part of Lifeblue's 15-year legacy of humanizing digital experiences.

Who you are

Are you an enthusiastic problem solver who loves quickly diagnosing issues and delivering above-and-beyond solutions? As a Producer for Client Support at Lifeblue, you'll work with our clients and team to manage and oversee the execution of maintenance and optimization related tasks that enable us to continue solving brand and technology challenges for users.

Our ideal candidate is a service focused do-er who enjoys working directly with clients and production teams alike to manage client requests related to our existing projects, estimate and schedule tasks, work with developers to assure quality standards and work within content management systems to create the greatest impact possible. We're looking for someone adept at project management who can leverage their unique experience to impact Lifeblue initiatives.

What you'll do

• Maintain strong, lasting client relationships by showing a high level of service and responsiveness
• Provide weekly reports on productivity and billable hours
• Lead client update calls to understand and solve operational pain points and optimize on features that meet the various needs of their users
• Triage and prioritize support requests to ensure issues tagged emergency are acknowledged within 2 hours and other requests are acknowledged within 24 hours
• Be in communication with clients to provide consistent updates that instill confidence while sharing estimated completion timelines (ideally 72 hours)
• Work within monthly project budgets and hourly agreements to define and complete solutions
• Plan and break down project related work into weekly tasks and deliverables from both a team and individual perspective for all assigned projects to meet timelines
• Collaborate with other producers and your production team of designers and developers to meet deadlines
• Advise on ideal user experiences as related to requested tasks to properly scope and define tasks
• Help guide and provide thought leadership to processes and methods that lead to increased productivity and sure-fire methods that lead to stability of workflow

What you'll need

• 3 years minimum of project management experience working with clients to define and execute solutions, preferably in an agency environment
• A solid understanding of spreadsheet and project management software to define and deliver solutions and outline team members' project tasks
• A working knowledge of Wordpress of WordPress and how a functioning website relates to the client's overall business goals
• Experience working with web-based reporting and analytics tools
• Consistent curiosity to stay on top of digital transformation trends and web requirements and how they are shaping the future of the web
• A supportive attitude that helps clients feel comfortable and team members feel guided throughout the lifecycle of each task
• Strong presentation and communication skills to create a clear story, capture our process and hold influence among executive-level clients

Bonus Points

• Ability to work with a variety of development languages, preferably LAMP stack
• Familiarity with GitHub and other version control systems 

Why us? 

Lifeblue is committed to fostering an inclusive and flexible environment that encourages team members to thrive – both at work and outside of it. We care about your health, families, and future so our total rewards program offers a full range of benefits, including:

• A robust healthcare package to take care of you and your dependents
• A 401K with a generous 4% match to help you plan for the future
• A flexible, results-only work environment centered on trust and support with unlimited time off
• Paid parental leave for new parents of any kind to focus on their growing families 
• A bi-annual technology stipend that allows you to own your computer and be comfortable in your home office
• A yearly professional development allowance that supports your learning and growth
• Virtual and in-person social events, fun partner perks (like Mavs tickets, trips to Medieval times, and more!), along with a two-week holiday break each year to reset

If that sounds like a team that you'd like to join, we encourage you to apply, whether you check all the boxes or not. We're focused on cultivating a community of people who can grow with us, and you might be the person we're looking for, even if you don't realize it yet. Notably, we encourage members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and people with disabilities.