Functional Title: Content Writer Associate

External Title: Technical Content Writer

Supervisory Organization: RCM Support – Stephanie Revering

Technical Requirements

1. Strong writing, editing, and proofreading skills with the ability to tailor content for multiple audiences and formats
2. Experience creating content for digital platforms, including websites, knowledge bases, user documentation, marketing materials, and internal communications
3. Proficiency with content management systems (CMS) and document collaboration tools (e.g., SharePoint, Confluence, or similar platforms)
4. Ability to write and maintain technical or process-driven documentation with accuracy and clarity
5. Experience working with style guides and brand standards to ensure consistency
6. Ability to interpret and synthesize information from subject matter experts into clear, concise content
7. Strong attention to detail and version control practices
8. Proficient in Microsoft Office
9. Must be able to work independently and as a team member in a fast-paced environment while managing multiple priorities.
10. Ability to manage multiple projects, meet deadlines, and adapt content based on feedback
11. Bachelor’s degree or equivalent experience required

Preferred Qualifications

1. Healthcare Revenue Cycle Experience
2. Software training experience.

Purpose

The Content Writer is responsible for developing clear, accurate, and engaging written content that supports business objectives, enhances customer experience, and ensures consistency across all communication channels. This role partners closely with cross-functional teams to translate complex concepts into user-friendly content, ensuring materials are aligned with brand standards, regulatory requirements, and best practices. Ensure continuity of messaging and terminology across all RCM documentation by updating all aspects of documentation concurrently with the Help File or alternatively, update the Help File when updating supporting documentation.

Content Writer will be responsible for updating all RCM Core module content including but not limited to:

Essential Functions

TASK

1. Help File creation and maintenance
2. User Guides & Workflows
3. Claim Management Guide
4. Medicare Direct Processing Guide
5. Remittance Management Guide
6. Trading Partner Guide
7. KnowledgeBase Articles
8. Release Notes
9. Feature update posts
10. Best Practice Guides
11. Training GIFs
12. Workflows
13. Optimization
14. Review of Systems content
15. Key Performance content
16. Web learning
17. TruLearn courses
18. Learning seminars
19. Template & Policy Maintenance
20. Other duties as assigned

Business Support

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