Table Games Floor Supervisor Job Purpose
Supervises dealers in an assigned table section
Table Games Floor Supervisor Job Duties And Responsibilities
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
- Promotes guest relations by greeting players in a friendly and courteous manner and learning and using the names of regular players. - 25%
- Facilitates the accurate collection of revenue by ensuring dealers are observing proper procedures and initiating corrective action as needed. - 25%
- Protects game integrity by scanning assigned tables for irregularities in dealing procedures, informing Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes. - 25%
- Supervises Dealers by offering correct dealing procedures, documenting training and counseling in the Team Member Performance Log, and initiating disciplinary actions and/or commendations with assistance if needed. - 15%
- Ensures departmental processes are initiated and/or completed by preparing forms and documents as required. - 10%
Table Games Floor Supervisor Job Specifications
Education and Experience:
Essential
- High School Diploma or G.E.D.
- 2 years of dealing experience
- Experience dealing craps or roulette
Desirable
- Table games floor manager experience and/or training
- Experience scheduling dealers and dealer rotations
- Tribal gaming experience
Essential
Table Games Floor Supervisor Skills and Knowledge:
- Proficiency in all rules and procedures applicable to black jack games, game protection, and accounting and dealing processes
- Ability to communicate effectively with players and team members
- Ability to understand and follow verbal directives and written directions
- Ability to provide guidance to table game team members
- Ability to maintain professionalism and composure
- Ability to perform simple mathematical calculations
- Ability to complete forms and documents
- Ability to stand or walk for up to six hours at a time
- Ability to work in a smoking environment
- Ability to accept constructive criticism
- Ability to appear for work on time
- Ability to work any shift
- Ability to work overtime
- Working knowledge of MS Word and Outlook
Desirable
- Basic understanding of rules and procedures applicable to pai-gow and/or poker games
- Ability to rate guest playing skills
- Ability to card count
- Advanced computer skills
- Multi-lingual
Supervisory/Managerial Accountability
Direct: None
Indirect: None
Table Games
Supervisor
Supervising
Manager
Management
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