Table Games Floor Supervisor Job Purpose

 

Supervises dealers in an assigned table section

 

Table Games Floor Supervisor Job Duties And Responsibilities

 

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

 

• Promotes guest relations by greeting players in a friendly and courteous manner and learning and using the names of regular players. - 25%

• Facilitates the accurate collection of revenue by ensuring dealers are observing proper procedures and initiating corrective action as needed. - 25%
• Protects game integrity by scanning assigned tables for irregularities in dealing procedures, informing Shift Manager accordingly, making rule decisions as needed, and resolving guest disputes. - 25%
• Supervises Dealers by offering correct dealing procedures, documenting training and counseling in the Team Member Performance Log, and initiating disciplinary actions and/or commendations with assistance if needed. - 15%
• Ensures departmental processes are initiated and/or completed by preparing forms and documents as required. - 10%

 

Table Games Floor Supervisor Job Specifications

 

Education and Experience:

 

Essential

 

• High School Diploma or G.E.D.
• 2 years of dealing experience
• Experience dealing craps or roulette

 

Desirable

 

• Table games floor manager experience and/or training
• Experience scheduling dealers and dealer rotations
• Tribal gaming experience

 

Essential

 

Table Games Floor Supervisor Skills and Knowledge:

 

• Proficiency in all rules and procedures applicable to black jack games, game protection, and accounting and dealing processes
• Ability to communicate effectively with players and team members
• Ability to understand and follow verbal directives and written directions
• Ability to provide guidance to table game team members
• Ability to maintain professionalism and composure
• Ability to perform simple mathematical calculations
• Ability to complete forms and documents
• Ability to stand or walk for up to six hours at a time
• Ability to work in a smoking environment
• Ability to accept constructive criticism
• Ability to appear for work on time
• Ability to work any shift
• Ability to work overtime
• Working knowledge of MS Word and Outlook

 

Desirable

 

• Basic understanding of rules and procedures applicable to pai-gow and/or poker games
• Ability to rate guest playing skills
• Ability to card count
• Advanced computer skills
• Multi-lingual

 

Supervisory/Managerial Accountability

 

Direct: None

 

Indirect: None

 

Table Games

 

Supervisor

 

Supervising

 

Manager

 

Management

 

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