Key Accountabilities The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the business/client, but accountabilities will include (or be equivalent in nature to) those listed below:  Provide active support (i.e. support that encourages individuals to do as much for themselves as possible) and enable customers in all aspects of their personal and physical care in line with individual provider plans, whilst maintaining their dignity, privacy and independence. This may include assisting customers with their toilet routine, showering, assisting with eating and drinking, health related tasks, dealing with emergencies, assisting with mobility requirements and using related equipment, etc.  Responsible for monitoring, recording and suggesting revisions to the provider plan to ensure that the needs of customers are met and communicate any concerns, deterioration or improvements of customers. This would include maintaining concise daily records.  Interpret straightforward information and situations e.g. taking part in opportunities designed to ensure physical, social, emotional, cultural and spiritual needs of customers are met e.g. outings, functions.  Contribute to maintaining and developing a stimulating environment through the delivery of activities in keeping with person centred provider plans, which will include running groups with support of the senior team and sometimes in conjunction with volunteers.  Exercise judgement with regard to customers’ ability to join in with a particular activity and pitch this at a level that is inclusive but stimulating.Job Cat: CSC Sub Cat: B JE Code: LA28 Support Worker – Residential & Day Services, March 2011  Ensure that individuals, if necessary with the support of advocates, have meaningful choices and are involved in decisions about their lives. Be committed to values of respect, choice, individuality, community presence, participation and competence.  Encourage customers to access, integrate and interact as members of the community, supporting customers to access community based provision as per their provider plan.  Support customers when using transport to attend the day centre or community based services.  Good communication and interpersonal skills in order to provide clear and concise specialist advice and guidance to a range of customers. Be able to work with customers who are less able to express themselves and have an understanding of non-verbal communication.  To work in partnership with health and social care colleagues to deliver the requirements of the provider plan and ensure the health, safety and well-being of the customer and others involved in their care.  Act as an impartial professional point of contact for other professionals, family members and carers, and be able to understand and interpret information and feed this back to senior members and/or seek support.  Work with the customers to provide a safe environment and be conscious of the need for safety and take appropriate action as required under Health and Safety legislation, including the day to day monitoring of equipment, e.g. hoists, and report concerns.  Responsible for regularly handling, processing and storing confidential information relating to customers and/or care of the personal possessions of others.  Undertake light domestic duties as required to ensure cleanliness, comfort and safety for customers throughout the day e.g. laundry, or safely cleaning an area after a customer has been incontinent.  Support equality and diversity and respect customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin.  Remain up to date and compliant with all relevant legislation, organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice. Role Demands  The job requires the post holder to use concentrated sensory attention for a period of 1 – 2 hours in order to provide support and care to customers. The post holder is required to concentrate for a period of up to one hour in order to complete daily recordings.Job Cat: CSC Sub Cat: B JE Code: LA28 Support Worker – Residential & Day Services, March 2011  The work will involve exposure to people that regularly place emotional demands on the job holder, through maintaining a daily caring relationship with customers that have mental and physical health needs and may be agitated at times. The role provides personal care to a range of customers.  There will be periodic requirements for moving and handling e.g. assisting customers to walk, moving customers between a wheelchair and chair using a hoist, etc.  There may be a need to work evenings or weekends in order to meet the needs of the service.  Initiative - follows basic procedures and clear instructions so that little close supervision is necessary beyond that provided by working arrangements.