Are you someone that thrives on helping others reach their goals? Do you understand what it takes to succeed in your own sales business? Is exceptional customer service your strong suit? Have you worked in the Real Estate industry? If so, our Success Coach position may be the next step in your career!

The Success Coach is a dynamic, self-motivated coach whose primary responsibility is to help our agents live exceptional lives and make more money. This is achieved by being a subject matter expert in all the company business building and industry tools, hosting one on one and small group trainings, supporting the Managing Broker with agent recognition, acting as an accountability coach for the agents and being an in-office customer service culture champion. This position is a critical support to the Managing Broker in leading our Core 4 Values and developing the culture of the office.

Essential Job Duties

New Agent Affiliations:
 

• Lead a seamless, comprehensive and supportive onboarding process. Includes (but not limited to) conducting office orientation, training on company tools (i.e. MoxiWorks, Prospect Square, Listing Concierge, etc.), introducing our affiliated partners and how we support one another, etc.
   

Production Power
 

• Act as a subject matter expert and provide training on our company marketing programs, systems, social media, industry tools, etc. in both small and large group settings as well as one on one. Champion the use of our affiliated support partners and reinforce the value with all our agents (in tandem with Managing Broker).
   

Coaching to Confidence
 

• Working with the Managing Broker, provide coaching to agents that are new to the business to include assisting with business plan development and implementation. Provide guidance on business building opportunities, answering all those “got a minute” questions on company tools/process (not contract questions, real estate commissions, etc.) supporting their relationship building within the office and our affiliated partners, etc. Follow-up with agents after the Managing Broker has worked with them to develop their business plan. Act as an accountability coach for each agents’ business goals.
   

Culture of Awesomeness
 

• Working with Managing Broker, help create and support in office events and agent recognition as well as partnering for regionally focused events. Be a customer service champion for all agents, employees and vendors that use our offices. Operate with a “concierge” mentality and being prepared to support our agents with what they need each day.
   

Other Duties
 

• Managing office social media accounts (Facebook, Instagram, Twitter, etc.)
• Help maintain physical office space. Make sure common areas remain neat throughout the day. Work with support team as needed for supplies, equipment support, etc.
   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications
 

• 3 or more years customer service experience required;
• Prior Real Estate industry experience not required. Real Estate License is not required.
• Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
• Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, PowerPoint, and Excel (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat
• Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages, MLS
• Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers
• Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.
• Customer focused, delivery oriented, good team member, values honesty and integrity
• Creative problem-solving and critical thinking skills.
• Exceptional customer service skills and communication skills (both verbal and written).
   

Employment Type

Full-time

Company

Coldwell Banker Realty

About Us

Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty®

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories. Recognized for twelve consecutive years as one of the World’s Most Ethical Companies, Anywhere has also been designated a Great Place to Work four years in a row, named one of LinkedIn’s 2022 Top Companies in the U.S., and honored by Forbes as one of the World’s Best Employers 2022.

At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:
 

• Forbes 2022 Best Employers for Diversity.
• Forbes 2022 World’s Top Female Friendly Companies.
• Recognized on the 2020 Human Rights Campaign Corporate Equality Index.
• Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
   

With diversity, we succeed together. We hope you’ll join us.

Compensation Range

$24.50 - $28.00 per hour; At Anywhere, actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.

EEO Statement

EOE AA M/F/Vet/Disability

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