Job description

State Education Program Specialist for Arkansas

The State Education Program Specialist is critical in ensuring customer success during the post-sales customer journey. To succeed in this role, you must be highly organized, relationship-oriented, and laser-focused on delivering exceptional customer experiences. You will be accountable for successfully implementing our client’s Program for schools grades 6-12 throughout the state of Arkansas and offering continued service and programming that will guarantee customer success.

Duties & Responsibilities:

● Virtually support new district accounts to facilitate the implementation process, including strategic planning, onboarding, product/program setup, training, and customization to meet the specific requirements of the district.

● Partner with state and district leadership on policy/protocol creation.

● Effectively communicate with school administrators, teaching staff, and parent communities through engaging presentations and written and virtual communication sources.

● Participate in the delivery of on-site services as necessary.

● Contribute to the design and delivery of our client’s school programming, projects, or resources as additional needs arise.

Desirable Skills/Experience:

● Background in state and district leadership and implementation rollout, ideally serving grades 6-12.

● Familiarity with current educational practices around implementing school programming.

● Exceptional interpersonal skills and communication skills, with the ability to form strong partner relationships.

● Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and resilience to navigate through rapid growth.

● Proficiency in technology: skilled in digital tools and technology platforms that support a remote work environment.

● Solution-driven mindset: the ability to embrace change and tackle obstacles with a proactive and solution-oriented approach.

Requirements:

● Master’s Degree in education, ideally educational leadership

● 10+ years of experience in customer service, education, and/or a related field.

● Must reside in Arkansas

* Travel expectation is based on partners' demand and manager approval: 0-15% non-peak / 20-30% peak seasons

Reports to:

● Vice President, Education Partner Success

Our client is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.

Job Type: Full-time

Pay: $80,000.00 per year

Benefits:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Driver's License

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