• Defines systems objectives and prepares system design specifications to meet user and business requirements.
• Participates in the planning and implementation of infrastructure policies and procedures to ensure availability, support, and maintenance is consistent with the organization's goals, industry best practices, and regulatory requirements.
• Assures systems are well patched and all central system platforms operating systems remain current and secure.
• Assist Service Desk personnel with various IT related duties as needed.
• Ensures upgrades and installations are well tested and documented prior to conducting official installations.
• Administer, plan, create, deploy, and monitor SCCM packages, applications, and OSD task sequences to devices on the network.
• Ability to build, maintain, and deploy standardized, current images of Windows Operating Systems on multiple hardware platforms.
• Develop custom reports and inventory data as it is requested as well as custom queries via SCCM.
• Assists in developing strategic plans and identifies key success factors, sets priorities, and allocates the resources to achieve unit, division goals.
• Assists with the budget planning.
• Provide technical support after normal work hours when necessary.
• Perform ongoing system and process monitoring to realize efficiencies and improve architectural design and system security.
• Assists customers in identifying technology solutions to help improve productivity and enhance business capabilities.
• Provide technical and professional support, guidance, and training to team members and other Information Technology teams.
• Act as a liaison on special projects including assisting other agencies with the configuration, installation, and interoperation of applications or equipment.

Minimum Qualifications

• Bachelor's Degree in an associated field and (5) years of enterprise technical experience directly relating to SCCM administration.
• Demonstrated experience with desktop infrastructure solution design, implementation, and troubleshooting.
• A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

Additional Requirements

• Work requires a high degree of teamwork, coordination with customer departments, independent judgment, initiative, and a positive attitude.
• Ability to communicate effectively with other team members, customers, executive leadership.
• Must be able to learn new concepts quickly and resolve complex technical problems effectively.
• Extensive knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management.
• Extensive knowledge and experience of Microsoft operating systems and infrastructure software, security administration, System Center Configuration Manager 2012 - 2021 (SCCM & MEMCM), Windows Server Update Services (WSUS), and LAN and WAN infrastructure technologies.
• Skilled in the designing, troubleshooting, testing, documenting, and supporting responsibilities for projects requiring SCCM with minimal supervision.
• Skilled in using PowerShell or equivalent scripting tools.
• Skilled in creating and maintaining infrastructure standards documentation as it relates to patch management and software distribution infrastructure systems design, configuration, support, and processes.
• Extensive knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management.
• Ability to clearly communicate information both verbally and in writing.
• Experience in enterprise level Active Directory administration, Windows server administration and troubleshooting, and the ability to resolve escalated application and workstation issues.
• Ability to recognize, diagnose and correct Information Technology systems operating problems and recommend solutions to realize efficiencies.
• Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully.
• Must possess and maintain a valid Florida Driver's license.

Working Conditions

The work environment for this position is both an office setting, fieldwork and working from alternate locations (e.g., home or remote offices). The incumbent in this position performs most duties sitting at a desk, table or workstation. The incumbent should be able to lift up to forty (40) pounds if necessary.

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