Our product is our people and we're committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you're doing valuable work and discovering something new every day—even if you have a tenured career? You're a TruePointer if you're nimble and can hustle - our clients and our team move quickly!

You must value generating meaningful results and be someone who solves problems and takes action! You'll join an award-winning team. We're a proud two-time Top 100 PR agency in the U.S. and a four-time Inc. 5000 fastest-growing company.

We have an Independent Contractor opportunity with non-traditional work hours that includes daytime, nights, weekends, and holidays. The contractor is fully remote. This role requires prior community management experience. You should be comfortable using enterprise-wide social media monitoring platforms, writing and engaging on posts, and conducting flawless (accurate, timely, and concise) reporting. Please be witty and creative with a thorough understanding of social media trends!

As a community manager, you'll provide monitoring of our social media mission control, identifying and flagging trends, and reporting on spikes in aggregate social conversation about clients and competitors. Engage in positive news and share relevant information/content/links; respond to customer inquiries on various channels including working with clients' online Customer Care teams.

This is a part-time position with non-traditional work hours, and you will be able to work remotely. You will be accountable for flawless (accurate, grammatically correct, in client brand tone and voice, and timely) execution. Your attention to detail is imperative. Any considered applicants must have an error-free resume and communications. Proof your emails before hitting send!

Responsibilities:

• Conduct community management, identify trends, and engage with brand audience.
• Identify, flag, and engage on trending topics and reputational issues. Document and monitor additional activity as requested.
• Engage with customers, influencers, and brand audiences on products, services, news, campaigns, and events.
• Work with enterprise publishing and listening tools.

Requirements :

• Background in community management and/or customer experience management.
• Possess excellent social media skills.
• Experience utilizing customer experience platforms, like Sprinklr.
• A genuine interest in developing expertise in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, and TikTok.

Skills/Qualifications:

• Minimum 4 years of professional experience with social media community management and/or social listening for a major brand.
• Concise and articulate writing skills.
• Bilingual English/Spanish is a plus.
• Experience with Sprinklr is a plus.