As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

 

Summary

The rising cost of health care is a dominant topic of conversation at the national and state level. It is also a key focus at Mass General Brigham, where collaborative approaches to improving efficiencies and real cost savings are essential to providing high quality, affordable care to our patients. MGB believes that process improvement, cost management, and change management must become the way we do our work, and that coordinated project management will ensure our success.

 

 

This Manager role is situated within the Mass General Brigham Project Management Office (MGB PMO), which reports into the Office of the Chief Operating Officer. This department of internal consultants and project managers partners with executive and senior leadership to identify, prioritize, and drive the implementation of system-wide initiatives that leverage the scale of Mass General Brigham (MGB) to reduce the rate of expense growth, improve patient care, accelerate research and innovation, and educate the next generation of clinicians. The MGB PMO uses a library of tools, templates, and methodologies to develop a custom approach to each initiative, balancing the efficiency that standards can provide with the effectiveness that comes from addressing each project’s unique aspects. The team leverages a hybrid matrix/functional organization structure, where members of the MGB PMO can take on different roles within an initiative: as an Engagement Lead, a Delivery Lead, or a member of a Delivery Team that does not necessarily align with their functional reporting.

 

 

The Manager of Project Delivery and Analysis has the dual role of participating on projects and managing people. When working on projects, they may act as Delivery Lead for multiple projects simultaneously, managing the Delivery Team (who may or may not report directly to them) and directly engaging in project work on a day-to-day basis. In this role as a Delivery Lead, the Manager will work with executive and senior leadership, including C-suite members, across the system to implement high-priority, high-stakes, high-visibility opportunities for Mass General Brigham to be more efficient and to build collaborative efforts which improve the value of the system. This will include providing a broad range of project management, change management, analytic support, and other management support activities. Other times, the Manager may be assigned to a Delivery Team. The projects vary but generally require close collaboration with staff at all levels of the organization, in MGB Enterprise Services, and the MGB institutions.

Concurrently, the Manager will have up to 4 – 5 direct reports fulfilling entry level and/or mid-level roles on delivery teams which may or may not be associated with the projects are assigned to. Manager will be responsible for providing professional development coaching/mentoring/feedback to direct reports and helping to manage their workload.

 

Principal Duties and Responsibilities

Project Management and Content Development

• Uses critical thinking skills and high emotional IQ to manage high-priority, complex, system-wide initiatives that support MGB strategic priorities on a system-level

• Collaborates with Engagement Lead to translate leadership vision into actionable initiatives with clear scope, goals and objectives, involving all relevant stakeholders to set achievable timelines with appropriate interim milestones to mark progress

• Works collaboratively with operational and clinical leadership, developing trusting relationships with MGB leadership that transcend individual projects; acts as a liaison from C-suite Leadership, helping to reinforce alignment with C-suite goals

• Directs efforts of Delivery Team, delegating and leveraging their skills and experience to define and execute the project work more effectively

• Actively facilitates and participates in the work as appropriate, gathering information, performing analyses, assisting executive and senior leadership to make informed data-driven decisions, and developing/giving presentations with the goal of advancing and achieving the stated milestones and objectives

• Develops a detailed project plan to monitor and track progress; manages changes to project scope and schedule; identifies, tracks, and develops mitigation plans for risks; reports and escalates as needed

• Facilitates leadership to define quantitative and qualitative goals and potential impact on MGB cost, quality, and revenue; measures, tracks and reports on project performance and impact; leverages internal and external benchmarking data as appropriate

• Develops plans for appropriately transitioning project work to ongoing operations, including business case, roles and responsibilities, governance structures, process definition, and resourcing needs

• At times, may need to manage/collaborate with external consultants and contractors, helping them adapt to the MGB culture and obtain information/data necessary to successfully complete their assignments

 

 

Analysis/Data Driven Decision Making

• Understands various data sets exist throughout the organization and externally, able to coordinate and collaborate with resources across the matrixed organization to manage the full spectrum of analysis related to the project

• Ensures appropriate quantitative and qualitative business operational, and financial analyses are leveraged to support leadership decision-making, and

• Communicates the data to both business and clinical constituents in a clear, meaningful, and concise manner.

• Manages the full spectrum of analysis related to the project/committee

• Conducts appropriate project-specific external research on current trends, benchmarks, and best practices; shares relevant information

• Provides input to the team or senior leadership on additional analyses and key next steps that would aid decision-making

• Facilitates discussions to define metrics that measure impact of the initiative and to develop the processes for quantifying the metrics on a regular basis, including trends from a baseline

• If indicated, provides MBG Budget Directors and other financial leaders with data and reports substantiating actual savings/revenue achievements

 

 

Change Management

• Leverages best-in-class methodologies to help the organization and individuals adjust to and buy-in to the changes that are inherent in the system-wide initiatives

• Identifies and communicates the opportunities and risks associated with the change, surfaces and addresses resistance to change

• Partners with Internal Communications and others to develop two-way communication plans and content for town halls, broadcast messages, toolkits to support information cascades, etc.

• Develops processes to track and sustain changes

 

 

Communication and Collaboration

• Develops strong, positive relationships with all levels of staff across MGB; collaborates with these colleagues to leverage their expertise and experiences to identify best practices and advance the work

• Prepares concise, creative, professional summaries of analyses; presents findings and recommendations clearly and persuasively to all levels of staff, including executive and senior management groups throughout the system, targeting the presentation towards the knowledge level and needs of the audience

• Contributes to the communication of project plans, project objectives and milestones, implementation plans to all stakeholders and other relevant parties

Staff Development

• Supervises a team of entry level and/or mid-level internal consultants/project managers

• Manages the employee lifecycle, including hiring, onboarding, coaching and delivering performance appraisals, and offboarding

• Coaches and mentors staff to develop trusting and collaborative relationships with leaders across the system that enable them to translate vision into actionable implementation plans, identify opportunities through analyses, proactively facilitate collaboration and decision-making across the System to implement complex initiatives, and prepare effective communications

• Develops individualized professional development plans and provides development opportunities aimed at enabling each person to reach their highest potential at MGB

• Assist direct reports with managing workload across several projects, brokering conversations with Delivery Leads as necessary

• Mentors staff to receive feedback from and deliver feedback to colleagues

• Encourages equity, inclusion, and diversity

 

 

 

Other duties as assigned

Qualifications

• Bachelor’s degree required; Master’s degree preferred

• Healthcare industry experience strongly preferred

• 5+ years of experience of progressively responsible work history in a project management/internal consulting role, within a complex multi-faceted organization working with senior level leaders

• Direct people management responsibility preferred but not required

• Proficiency with Microsoft Office (Word, Excel, PowerPoint) required; Teams/SharePoint experience preferred

• Process improvement skills and/or training a plus

 

 

Skills/Abilities/Competencies

• Outstanding judgment and discretion in interacting with operational and clinical leaders on political and confidential issues

• Strong analysis and problem-solving skills, able to independently research complex issues and to succinctly synthesize and articulate findings for various audiences

• Ability to foster trust and collaboration within all levels of an organization and throughout a complex variety of departments in multiple disciplines

• Highly developed communication and interpersonal skills with experience working with executive and senior management

• Demonstrated ability to work effectively, both independently and within a team

• Strong organizational skills, including the ability to work on multiple projects at once

• Individual must be assertive, and results oriented; able to effectively respond to time sensitive issues and meet deadlines; takes ownership and accountability for timeliness, accuracy and relationship management

 

 

Supervisory and Fiscal Responsibilities

• 3 – 5 FTEs who are entry-level or mid-level internal consultants/project managers

• No direct budgetary responsibility.

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources.

 

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

 

Primary Location MA-Somerville-MGB Assembly Row

Work Locations MGB Assembly Row 399 Revolution Drive Somerville 02145

Job IT/Health IT/Informatics - Management

Organization Mass General Brigham

Schedule Full-time

Standard Hours 40

Shift Day Job

Posted Shift Description onsite 1-3 days per week

Employee Status Regular

Recruiting Department MGB Project Management Office

Job Posting Jul 24, 2023

 

 

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