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This position will be housed at the Elizabeth City VR/IL office and is an integral part of the Elizabeth City Management Team. The selected candidate for this position reports directly to the Unit Manager and processes documents and administrative work generated by the Unit Manager in addition to support personnel and rehabilitation counselors. This Candidate is responsible for personnel records/actions, time keeping records, travel expense reports, statistical analysis, and data entry. Other responsibilities consist of time management record keeping, personnel changes, orient new staff, computer resource, assisting answering the phone, and impress cash. The candidate also handles the P-card accounts for office supplies and client purchases. This position is responsible for provision of all personnel changes, orientation of new staff on use of office equipment and ordering/distribution of office supplies and postage. This position acts as computer resource person for the Unit.
The candidate must maintain, update and purge as needed extensive filing system to include employee files, HR/personnel correspondence, operational/statistical management of the unit, third-party agreements, and numerous other forms of information/correspondence related to or exchanged between the unit/agency and other parties. The candidate must record/reconcile copier usage, postage meter usage, and long-distance usage. The candidate must record, report, and maintain yearly or as needed equipment inventory for unit. This candidate completes projects/reports as assigned by management.
Job responsibilities include the following:
Support for Unit Manager in training all new support staff in their day-to-day duties.
Directs, plans, and assists with the supervision of support staff from the standpoint of carrying out and coordinating duties related to the completion of casework, reception duties, time management and schedules
Participates in Performance Management Planning and discussions of clerical/casework support staff
Meets with clerical staff regularly to assess office operations and provide training to enhance office/staff coverage. Provides casework service support to caseloads as dictated by needs of the office and Unit Manager
Represent both in person and by telephone, the Unit Manager in their absence and convey messages/information accurately and appropriately
The DHHS Division of Vocational Rehabilitation Services (DVRS) promotes employment and independence for persons with disabilities through customer partnership and community leadership.
About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated tour mission of providing North Carolinians with the very best in clinical care.
Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program(numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
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Knowledge, Skills and Abilities / Competencies
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following:
Proven ability to use correct grammar, vocabulary, spelling, and office terminology to compose and or proofread correspondence, reports, and materials
Experience in record keeping and analyzing data
Experience in planning, prioritizing, and organizing office workflow and procedures including coordinating appointments, meetings, conferences, and workshops
Proven ability in exercising judgment and discretion in problem situations
Proven ability to answer inquires independently and coordinate a variety of resources in acquiring information
Experience training employees in office activities
Management Preferences (if applicable)
Ability to handle conflict effectively, high level of emotional intelligence, billing experience preferred
Demonstrated ability to be flexible, detailed oriented, and organized with multiple priority assignments
Solid working knowledge of the mission of Vocational Rehabilitation and experience working with persons with disabilities
Please refer to the link below for additional application tips:
Minimum Education and Experience Requirements
High School Diploma or General Educational Development (GED) diploma and two years of related administrative experience;
Equivalent combination of education and experience.