The Dedicated Operations Associate handles all applicable client requests including, but not limited to, new accounts, incoming and outgoing transfers, purchases, sales, distributions, and file maintenance requests accurately, efficiently and in accordance with documented processes and procedures. Develops and enhances the client experience by providing superior customer service and support to the dedicated relationship.

RESPONSIBILITIES & DUTIES:

• Processes new client accounts, incoming and outgoing transfers, file maintenance, purchases, sales, settlement and reconciliation of assets, distributions and account closures.
• Provides status updates to clients regarding new accounts, incoming and outgoing transfers, file maintenance, purchases, sales, distributions and account closures.
• Resolves Client concerns, performs research and responds accordingly
• Corresponds with Relationship Manager, Dealer & Client to clarify corrections and requests additional information as needed
• Updates client account information to ensure the accuracy of client information
• Processes returned mail received and prepares and mails out client documents associated with clients for the dedicated relationship
• Coordinates the transfer of cash and assets through successor custodians
• Ensures accuracy of information through data verification affording timely processing of transfer requests
• Effectively communicates and works with the Dedicated Relationship Manager and Dealer to resolve any issue and prevent delays in processing times
• Ensures document maintenance and retention procedures are followed in accordance with company procedures
• Assists other departments as needed
• Performs other duties as assigned

QUALIFICATIONS:

• High School Diploma or GED
• Minimum 1 year of experience in the retirement and/or financial industries
• Minimum 1 year of experience in a customer-driven environment

PROFESSIONAL CERTIFICATIONS:

• None required

TECHNICAL SKILLS:

To be successful in this role, you should have experience with and an understanding of the following:

• Experience with IRS guidelines preferred
• Basic level of proficiency in Microsoft Office
• Ability to type a minimum of 45 WPM preferred
• Basic 10 key skills

CULTURAL COMPETENCIES:

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Customer Focus
• Communicates Effectively
• Resourcefulness
• Self-Development

PHYSICAL DEMANDS/WORK ENVIRONMENT:

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

About Equity Trust:
 

Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products.

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