Job: Helpdesk - Help Desk Support Technician

Location : Jackson MS

Consultant Pay rate: $35 /hr on W2 (All Inclusive)

Duration: Long term

• The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.
• Selected candidate’s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills
• Experience working in a help desk environment
• Experienced with providing support for O365 Applications
• Experience providing remote assistance using various platforms
• Experience in desktop\laptop repair, troubleshooting, and software installation
• Hardware Implementation and Deployment
• Active Directory Management
• Microsoft O365 experience
• BMC Footprints Help Desk Experience
• MAC OS Experience
• Three (3) references of submitted candidates required. Please provide the following information. Must submit with resume.
• First/last name of reference
• Title
• Company Name
• Job title of contractor while reporting to this supervisor/manager
• Telephone number
• Email Address (if available)

What we are:

My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. A trusted long-term service provider for various state governments across both the software product development and IT Staff Augmentation.

Certified Minority Business Enterprise (MBE) with over 13 years of experience. We are CMMI Level 3 Certified for both IT Development and IT Services, ISO 27001:2022 certified for Information Security Management, and ISO 9001:2015 certified for Quality Management Systems.

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