Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

Southern New Hampshire University is looking for an GEM Enrollment Operations Support Specialist. The GEM Operations Support Specialist will assess and processing applications, handling documentation, collecting information, entering data, and providing customer service. You will demonstrate and have a high standard of accuracy. You will report to the Manager of Enrollment Support, and can be 100% remote. #LI-Remote

What you'll do:

• You will Investigate and answer questions from GEM partner sites and SNHU departments, handling issues related to admissions and advising functions, and providing detailed information on policies.
• You will track GEM AS and BA applications and supporting admissions documents for accuracy and completion, follow up with partners and coaches.
• You will enter, update and review data and records (using Colleague/Unify/Sezcetta, Banner, ServiceNow).
• You will monitor student course load, manage students' course enrollment and student withdrawals as approved by the Executive VP of Global Initiatives
• You will support special projects and audits as assigned by Manager of Enrollment Support, Director of Operations, and Executive VP of Global Initiatives and GEM team members.
• You will participate in bi-weekly GEM and GI team meetings.
• You will utilize Teams and Slack to communicate with internal team members and partner site coaches.
• Other responsibilities as assigned

What we're looking for:

• One+ year of relevant experience
• 3+ years or equivalent of experience in lieu of degree is acceptable
• Experience in the relevant field (Admissions, account management, advising).
• Excellent administrative skills.
• Working knowledge of database and software programs (Banner, Colleague, Salesforce, PowerBI).
• Experience working with Excel, Word, PowerPoint
• Some experience reading and analyzing reports and disseminating information for a broader audience.

We would like to see:

• Experience with CBE (Competency-based education)
• Experience with intercultural communication.
• Experience with process improvement, efficiency,
• Customer service experience is beneficial.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources

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