The delivery supervisor is an integral part of the operations leadership team and has responsibility for managing and ensuring efficient delivery operations. Duties include:

• Directly supervises performance of drivers in the market
• Communicates with drivers and customers as needed to identify and resolve delivery issues
• Provides back-up coverage for delivery routes as needed
• Formulates and applies disciplinary action as needed to address employee issues
• Assists in daily routing and route management
• Completes various administrative tasks, including, but not limited to: invoice review and approval, administration of driver qualification files and related information, tasks related to the company’s drug and alcohol program, timecard management and approval and required payroll processes
• Assists in the processing, review and resolution of workforce grievances
• Responsible for the overall safety, quality and performance/productivity and customer experience of the department
• Uses strong leadership skills to communicate with and motivate employees
• Assists in setting targets and tracking KPIs
• Accountability for set goals, including those relating to operational performance, safety and regulatory standards
• Identifies process improvement opportunities and implementing in partnership with other members of leadership
• Ensures proper training of assigned personnel
• Maintains a favorable working relationship with employees and customers to foster and promote a cooperative and harmonious working environment
• Carries out supervisory responsibilities in accordance with the Eagle Rock policies and procedures.

Education and Experience

• High school diploma or GED
• Minimum of 1-3 years experience supervising, coaching and developing staff
• Previous experience in warehousing and/or distribution
• CDL Class A Preferred
• Current DOT Medical Examiner’s Certificate preferred
• Meets MVR standards set by the company (and DOT, if possessing CDL)

• Experience supervising a unionized workforce is preferred

Knowledge, Skills and Abilities

• Communicates effectively both verbally and in writing
• Provides enthusiastic, dynamic leadership focusing on the development and success of subordinate employees
• Provides assistance to other locations as needed to sustain operations
• Exhibits strong attention to detail
• Partners closely with other departments and company leaders to direct department operations and to overcome obstacles
• Comfort working independently
• Exercises sound judgment
• Takes initiative as needed to accomplish goals and is an effective self-starter
• Effectively manages multiple tasks and priorities
• Demonstrated commitment to working safely and maintaining a fun and friendly work environment
• Dedication to living out Eagle Rock's values of Family, Loyalty, Community and Teamwork when at work
• Demonstrates ability to listen effectively and to effectively address and resolve conflict

Physical Demands and Requirements

• Regularly standing, walking, bending, twisting, lifting, and carrying
• Occasionally requires the ability to lift over 70 lbs, with or without assistance
• Must be capable of pushing or pulling loaded carts (weighing approximately 300 lbs).
• Requires working in a multiple environments, including: standard office environment, warehouse environment, coolers and outdoors. May be subject to variable weather conditions including: heat, cold, rain and snow

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