Our client is a leader in manufacturing in the Tampa area, seeking temporary support due to heightened demand. The Customer Experience Representative will be responsible for ensuring Customers’ orders are processed in a timely, efficient, and accurate manner to improve velocity. This role collaborates with the Commercial, Financial, and Supply Chain teams to deliver outstanding customer experience while growing relationships with the accounts.

Contract Terms:

• Duration: 6 Months
• Location: Tampa, Florida (on-site)
• Rate: $20-$21/hour

Help Needed:

• ​Accurately manage the Sales Orders, Purchase Orders, and Consignment Billings entry process as it relates to account number, price, terms of sale, product, ship to/sold to, and quantity; achieve an ODR (Order Defect Rate) of less than 10%.
• Efficiently enter Orders from multiple sources (EDI, PDF, Portals) by following the standardized processes implemented from a technology and execution standpoint to drive productivity.
• Enter Orders timely to achieve an Order Cycle Time (OTC) of 48 hours.
• Actively review the Open Orders daily to proactively resolve Orders pending Hold release or confirmation.
• Adhere to the documentation policy by verifying and storing the Sales Orders, PO’s, and Consignment counts into the appropriate folders.
• Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.
• Support the Consignment Management process by entering the billing transactions.
• Collaborate closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, and updates on customer order status.