Company Name: ReliableVA Solutions LLC
Job Industry: Consumer Goods
Job Type: Full time
WorkPlace Type: On-Site
Location: Tampa, Florida, United States
Job Description:

Our client is a leader in manufacturing in the Tampa area, seeking temporary support due to heightened demand. The Customer Experience Representative will be responsible for ensuring Customers’ orders are processed in a timely, efficient, and accurate manner to improve velocity. This role collaborates with the Commercial, Financial, and Supply Chain teams to deliver outstanding customer experience while growing relationships with the accounts.


Contract Terms:

  • Duration: 6 Months
  • Location: Tampa, Florida (on-site)
  • Rate: $20-$21/hour


Help Needed:


  • ​Accurately manage the Sales Orders, Purchase Orders, and Consignment Billings entry process as it relates to account number, price, terms of sale, product, ship to/sold to, and quantity; achieve an ODR (Order Defect Rate) of less than 10%.
  • Efficiently enter Orders from multiple sources (EDI, PDF, Portals) by following the standardized processes implemented from a technology and execution standpoint to drive productivity.
  • Enter Orders timely to achieve an Order Cycle Time (OTC) of 48 hours.
  • Actively review the Open Orders daily to proactively resolve Orders pending Hold release or confirmation.
  • Adhere to the documentation policy by verifying and storing the Sales Orders, PO’s, and Consignment counts into the appropriate folders.
  • Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.
  • Support the Consignment Management process by entering the billing transactions.
  • Collaborate closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, and updates on customer order status.