This full-time Customer Care Representative role is a remote position focused on supporting customers in the restaurant industry. The role centers on providing helpful, professional assistance and contributing to a positive customer experience across multiple support channels.

Key Responsibilities

1. Respond to customer inquiries through phone, email, and chat
2. Provide accurate information about services and menu offerings
3. Support customers with order placement and order changes
4. Address customer concerns and issues in a timely and professional manner
5. Document customer interactions within a CRM system
6. Collaborate with team members to improve service processes
7. Inform customers about promotions and special offers
8. Maintain a positive and professional approach in all interactions

Experience and Skills

1. High school diploma or equivalent
2. Clear verbal and written communication skills
3. Customer-focused approach and interest in service-oriented work
4. Ability to work independently in a remote environment
5. Basic computer skills and familiarity with CRM systems
6. Problem-solving skills and ability to remain calm in high-pressure situations
7. Previous customer service experience is considered a plus

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