We are excited to invite passionate individuals to join our team, where you will embark on a rewarding career journey filled with growth, support, and the opportunity to make a meaningful impact on our members and the community we serve. Our core values—authenticity, boldness, collaboration, dignity, and empathy—guide everything we do and foster an inclusive culture that prioritizes teamwork and innovation.

Applicants are encouraged to apply by May 8th, 2025 at 5:00 PM.

Location:

1. Remote

Pay Range:

1. The Target Annual Pay Range for this position is $69,871 - $87,339. The Full Annual Pay Range is $69,871. - $104,807.
2. We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.

Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Job Overview:

This position plays a key role in the success of organizational change such as business processes, technologies, organizational structure, job roles and systems. Responsible for supporting leaders and project sponsors in preparing people for change so that we maximum benefits and ROI of the change and mitigate any negative impact to both internal staff and external members. Implements change management strategies, principles and methodologies in partnership with the Project Management Office (PMO) and Communications (COMMS) to ensure collaboration and strength in delivering successful change efforts and able to sustain the change throughout the organization.

What you’ll do:

1. Integrates PROSCI ADKAR methodology into organizational change initiatives.
2. Collaborates with project sponsors on change management practices and their roles.
3. Supports a group of change leaders across the organization that champion the model and provide input/feedback to keep a pulse on workforce needs.
4. Upholds standards for assessing change readiness, end user needs and resistance management.
5. Develops detailed change management plans for assigned projects and/or change initiatives across the organization, in collaboration with PMO and COMMS.
6. Collaborates in the evaluation of the impact of planned organizational change.
7. Supports development of communications relevant to change initiatives.
8. Defines success metrics and measuring performance against these.
9. Provides reporting and other updates to management and project teams.
10. Influences and partners with change leads, stakeholders, and people leaders to drive change readiness across the organization.
11. Identifies and expresses the impacts from the viewpoint of individuals, procedures, strategies, and structures.
12. Identifies potential points of organizational resistance to change and develop mitigation strategies to drive adoption and business / program objective realization.
13. Establishes parameters to measure the effectiveness of change management plans/activities.
14. All other duties as assigned.

Qualifications:

A minimum of three (3) years' experience managing larger change management projects and initiatives with organizational wide impact. Demonstrated experience presenting, reporting, and analyzing performance data.

Bonus Points if you have:

1. Bachelor's degree in Business Management or related field of study.
2. PROSCI Certification, Project Management Certificate.

What you’ll bring:

1. Understand and apply a Diversity, Equity and Inclusion lens to all learning experiences.
2. Understand and apply best practices for managing a project’s timeline, scope, resource allocation and budget.
3. Understand and apply change management best practices.
4. Conflict resolution.
5. Data analysis and reporting.
6. Expert facilitation of diverse groups and use of online tools.
7. Technically savvy with the ability to develop data heavy content in an online presentation.
8. Connect complex information in a non-technical easily understood way.
9. Effectively present both verbally and orally presentations, reports and data.
10. Effectively work with diverse teams and lead through difficult change.
11. Excellent writer and collaborator.

Total Rewards:

This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA). Employees also have access to Life and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time (may be prorated based on hire date in the initial calendar year).

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

TwinStar Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@NWCU.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@NWCU.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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