Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Area Services Director Enterprise Imaging

Work Location:
“Fully Remote - U.S.”

Position:
The Area Services Director will be strategically responsible for managing a team that works with our customers to understand, implement, and optimize our service delivery solutions. This role reports to the Vice President of Global Services, Enterprise Imaging and will work cross-functionally with other parts of the business including Sales, Marketing, Customer Success, Support, Sales Ops and Product. This position will be responsible for the Zone’s performance and will be held accountable for the zone's performance.

Motivate and lead a team of managers and individual contributors that are responsible for the post-sale delivery and implementation of Enterprise Imaging product offerings.
Own operational metrics, such as quote to cash, customer satisfaction and on-time completion of projects.
Play an instrumental role in helping our Implementation organization run as effectively and efficiently as possible, ensuring that everything we do is scalable as we grow, and that the leadership team has the information they need to make strategic decisions about the business.
Build a solid knowledge foundation of Enterprise Imaging products and our solutions/deliverables to support the team and customers.
Accurately forecast zones revenue performance against zones backlog of orders.
Participate in escalations as/if needed, driving towards resolutions and customer satisfaction.
Hold zone personnel accountable for their performance based on a pre-defined set of metrics.
Develop relationships with sales/customer counterparts to promote our business and processes

Core Responsibilities:

• Lead Services personnel which could include Managers, Project Managers, Technical Engineers, Implementation Consultants, Individual Contributors, and other Services staff. Manages staff development through team building, coaching, mentoring, formal evaluations, career counselling and salary reviews.
• Accountable for Zones performance and holds zone members accountable to their individual metrics.
• Develop and execute operational actions in collaboration with Regional Sales and Implementation teams to manage backlog to meet or exceed Enterprise Imaging Revenue objectives.
• Establish and execute operational plans with Regional Sales and Implementation teams to ensure Enterprise Imaging Sales Funnel and executable Backlog are sufficient to meet revenue objectives.
• Implements new processes/technologies to help streamline business

Direct the efforts of the Zone, to develop project management skills and clinical proficiencies that improve overall efficiency as measured by Cycle Time Reduction, increased Go Live through put, and improved Utilization.
 

• Provide clear and concise weekly Revenue reviews that report current Enterprise Imaging revenue performance Latest View vs. Forecast vs. Plan for all implementations.
• Manages customer satisfaction and escalation focal point for resolving complex customer and technical issues associated with the Enterprise Imaging business.
• Delegates assignments, analyzes recommendations, and implements work improvement processes and quality management. Standardizes processes, communication, documentation across team and zones. Develop and maintain continuous improvement plans for Enterprise Imaging metrics as defined by the VP of Global Services.

Requirements:
At least 7 years management/supervisory experience in a high-tech healthcare company.
5+ years, experience of meeting challenging revenue objectives.
Thorough understanding of implementation processes.
5+ years Project management, change management, forecasting, and process improvement experience preferred with a demonstrated track record of successfully meeting business objectives and customer satisfaction.

Preferred Qualifications:
Knowledge of Services operations, Healthcare operations preferred

Critical Skills:
Demonstrated strong ability to analyze processes, manage continuous change and think operationally/strategically to achieve business goals.
Ability to hold others accountable to meet business objectives.
Ability to influence across all levels of the organization. Strong leadership abilities and an aptitude for mentoring and coaching others.
Strong interpersonal, communication, leadership, and organizational skills.
Comfortable working with healthcare professionals and hospital administrators including CIO’s, directors, radiologists, clinicians, and technologists.
Advanced problem solving and critical reasoning skills.
Proven ability to proactively devise and implement new processes or resources.

Working Conditions/Physical Requirements:

• General office demands

Travel:
Up to 25% Travel

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $93,150.00 - $230,760.00

Diversity, Equity & Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.