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Do you have extensive experience working in the operations aspect of the HNW (High Net Worth) Private Wealth industry? Are you passionate about the client experience and driving innovation?

If so, the Vice President, Operations and Client Experience Manager for Private Wealth role could be for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Operations and Client Experience Manager will join our innovative and entrepreneurial team in leading the evolution of LPL’s go-to-market strategy with new business lines and advisor affiliation models. The successful candidate must be able to thrive in a fast-paced environment, manage and lead multiple projects simultaneously, possess excellent interpersonal skills, be highly analytical, and a have commitment to client satisfaction and success.

We want a high energy, outside of the box thinker with a strong understanding of the HNW (High Net Worth) operations aspect of the Private Wealth management business. The VP (Vice President) will have a unique ability to understand the various needs of advisors and the ecosystem that supports their operations and service is key. We are looking for people with strong organizational, critical thinking and analytical skills who see the power in creating processes that will allow for superior service.

Responsibilities:

• Coordinate operations and service for high-net-worth support, supervising issues and taking initiative to resolve complex matters in a timely fashion.

• Track and spearhead adjustments to current policies and procedures with a focus on providing excellent service from the start.

• Take lead in understanding the high-net-worth client base and when to escalate specific requests to meet the needs of the end investor.

• Build strong relationships and collaborate with internal business partners to strategize and develop innovative solutions to improving the advisor service, operations, and compliance experience while coordinating and serving as an accountable party to milestones, timelines, and outcomes.

• Solicit candid feedback from our Private Wealth advisors, learn quickly from this feedback, and iterate the policies, procedure, and processes nimbly.

• Effectively leverage data to track key program performance indicators, identify trends, and ensure projects and programs align to priorities.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement

Requirements:

• Minimum 8-10 years of experience working in the operations/service aspect of the wealth management industry.

• Familiarity with the unique business considerations for HNW clients and the advisors that serve them.

• Strong familiarity with the MS Office suite and Salesforce.

• Experience partnering with cross-functional teams and business leaders to manage, execute and implement strategies.

• Superior analytical skills with an ability to identify relevant data, evaluate business opportunities in a larger organization and present findings clearly and actionably.

Preferences:

• Team-player with a positive can-do attitude, with an ability to both contribute as an individual and develop relationships to motivate cross functional teams.

• Desire to be part of an entrepreneurial team and an ability to succeed within a dynamic, fast-paced environment, grounded in tangible results.

Pay Range:

$155,480-$233,220/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL? Watch this!

We take social responsibility seriously. Learn more here

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

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