The Transportation Coordinator is quick-thinking, flexible, and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and effective communication skills. This is a demanding and fast paced position requiring a proactive and positive thinker who is able to exercise good judgment, customer service and initiative in a team setting.

Coordinates bookings, works with other transportation and sales staff to provide product transportation services related to customer order fulfillment. Tracks and logs loadings/deliveries and proactively advises on any delays or issues. Supports LTL operations and truck claims.

Responsibilities (including but not limited to the following)

• Monitors loads confirmed, provides updates and proactively communicates any OTD issues.
• Develops and maintains vendors relationships and supports contract development and terms.
• Coordinates day-to-day route scheduling, with vendors to meet product transport requirements.
• Facilitates route optimization, scheduling, and program changes as necessary to meet the client needs.
• Serves as a point of contact for employees and vendors, responding to transportation related inquires, suggestions, and complaints in a prompt, responsive, and professional manner.
• Provides timely and friendly customer service options.
• Frequent working of extended days and/or weekends to support transportation duties.

Requirements:

• Ability to work a rotating evening and weekend shift schedule.
• Ability to work a be on-call, work extended days and holidays.
• Working knowledge of produce transportation industry services.
• Excellent verbal and written communication skills.
• Strong interpersonal, customer service and positive teamwork skills.
• Proficient organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to work through conflict and effectively address issues.
• Ability to adapt and function effectively in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Working knowledge of transportation management systems.
• Working knowledge of scheduling appointments and problem-solving customer PO numbers with customers on their websites.
• Ability to regularly work extended days and/or weekends to support transportation duties.

Education / Experience / Certifications

• Working experience in fresh produce transportation industry services (highly preferred).
• BA in logistics, transportation, supply chain management, or equivalent degree from an accredited institution, in a related field or equivalent years of experience (highly preferred).
• 4+ years of experience in transportation operations (required).

Physical Requirements and Working Environment

• Prolonged periods of sitting at a desk, speaking on the phone, and working on a computer.
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