BCD Meetings & Events: Registration Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role:

We are looking for a Registration Manager to join our dynamic team. In this role you will work alongside your teammates and with clients to provide a flawless event registration process that leads to a smooth onsite experience for attendees. You will ensure hotel accommodations are secured and align with each person’s travel plans and arrange for ground transportation. You will help with attendee communications, offsite events and more. If you are super detail oriented, customer service focused and a team player, read on!

As a Registration Manager you will:

• Ensure online registration websites meet the specific needs of each event, are clear, concise, and easy to navigate.
• Field questions from attendees and update their registration profile with any changes. You know each event is a personal experience, and you make it easy for your clients.
• Monitor registrations, send reminders, run reports and work with hotels/ground transportation providers to make all necessary arrangements for the group. Communicate effectively and efficiently. Cross check rooming lists and manifests. Then cross check again.

• Help with planning offsite events, creating and sending clear communications, print materials and more.
• Ensure everyone, from client to attendee to staff person has a positive and memorable experience from invitation stage, through onsite, and departure. We aim to please!

You’re good at:

• Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure.

• Teamwork. It takes a village.
• Cvent, Excel and Microsoft Office Suite.
• Providing superior customer service. You understand that it is a person attending your event and go above and beyond to ensure they have the best experience possible.
• Cvent, Excel and Microsoft Office Suite.

You might also have:

• A college degree from a 4- year institution.
• The ability to travel regularly.

You should know:

• This role is virtual
• Our standard working hours are 8:30 AM -5:30 PM with an hour's break.
• Covid vaccination might be required for this role.

How to apply:

Click ‘Apply Now’ to be considered.

At BCD Meetings & Events we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Registration Manager is between $50,000 and $55,000 The actual pay depends on your skills, qualifications, experience, geographical location and project budget.

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