GENERAL DESCRIPTION / PRIMARY PURPOSE

Position is responsible for managing the FSQA program for the value-added manufacturing facilities. The FSQA Manager works as a liaison between customers and internal business teams to ensure all regulatory, 3rd Party and Dole quality & food safety standards are met or exceeded.

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION

• Ensure compliance with Federal (FDA and USDA for facilities with RTE salad bowls with animal protein), State and local regulations.
• Responsible for managing customer and consumer food safety and quality complaints including investigations, data analysis/trending and responding to complaints.
• Ensure all Dole manufacturing facilities follow Dole quality and food safety requirements.
• Maintain the food safety and HACCP plans for the facility.
• Identify areas of microbial risk and ensure corrective actions are implemented.
• Provide internal and external quality & food safety training.
• Manage, implement, maintain quality & food safety related policies.
• Supervise and train salaried and hourly employees within the FSQA departments.
• Act as liaison with federal and state agencies to ensure compliance with regulatory issues.
• Must be willing to travel to any of Dole value-added manufacturing facilities, as needed.
• Ensure customer requests related to quality & food safety are completed appropriately and timely.
• Prepare and manage department budgets.
• Follow all food safety requirements and GMP’s as applicable for this position.
• Evaluate and recommend new processes that will increase efficiencies for the business.
• Ensure the FSQA department follows compliance with third party auditing schemes.
• Leverage internal and external data to drive continuous improvement.
• Serve as a resource for equipment commissioning & decommissioning activities.
• Other duties as assigned.

JOB SPECIFIC COMPETENCIES (Knowledge, Skill And Experience Requirements)

• Minimum of three to five years in a FSQA related field.
• Three to five years of supervision experience required.
• Produce or high-risk FSQA related experience preferred.
• Manufacturing FSQA related experience, strongly preferred.
• Technical knowledge of regulatory requirements, inclusive of FSMA, HACCP, microbial hazards, hygienic design, third party auditing entities, sanitation procedures and plant operations.
• Strong written and verbal communication skills in English are required.
• Must have the ability to make decisions, appear for work on time, follow directions,
• Interact well with co-workers, understand, and follow posted work rules/procedures.
• Must be self-motivated and able to keep projects moving forward under stressful conditions. Changing priorities will be a persistent factor.
• Ability to work and adapt to a fast-paced, dynamic environment.

INTERNAL & EXTERNAL RELATIONS

The FSQA Manager works closely with both internal and external business teams, inclusive of Agricultural Operations, Logistics, Operations, Dole Consumer Center, customers and external suppliers and co-packers.

EDUCATION AND CERTIFICATION

BA/BS degree in Microbiology, Food Sciences, Agriculture, or related field is required.

EMPLOYEE MANAGEMENT

• Responsible for managing the FSQA supervisors and respective administrative staff.

PHYSICAL REQUIREMENTS

Ability to lift up to 10-25 pounds, identify and distinguish colors, and works in extreme cold some of the time. (Notification required due to the Americans With Disabilities Act).

WORK HOUR REQUIREMENT

• Flexibility to work various hours/days as needed as well as more than 40 hours per week.
• Ability to travel – up to 30% required. 

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