Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services, and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process, and technology.

Why Work For Us

Sylvan Road is experiencing tremendous growth, and so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents, and investors.

Role Objectives & Responsibilities

The Eviction Specialist is responsible for understanding and following local eviction laws and practices, maintaining eviction progress, reporting on eviction progress, and supporting the collections team in facilitating eviction outcomes. The Eviction Specialist will be an internal resource to the Collections process to ensure that Sylvan Home Services exercises all available options to resolve evictions in a timely manner. The Eviction Specialist will perform all of the necessary research to identify where Sylvan Home Services eviction vendors may or may not be presenting or executing all of the available options for the timely resolution of evictions.

The Eviction Specialist's key responsibilities include the following:

• Review the daily activity, schedules, and performance of the eviction process and provide feedback and guidance where improvements can be made to the collections leadership on internal and Sylvan Home Services vendor execution based on the research gathered by the municipality

• Work with the team and independently to identify properties appropriate for eviction.

• File evictions and see them through the entire process and communicate with the collections management team through resolution for Market and Section 8 properties.

• Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc.

• Provide feedback to the Collections/Section 8 team where follow-up with local courts, attorneys, and clients as needed to ensure that eviction resolution occurs in a timely manner.

• Requires the ability to review, classify, categorize, prioritize, and/or analyze data for proper eviction processing and provide guidance and recommendations.

• Review all necessary reports/dashboards/systems daily to track goal progress and resolve any necessary account issues.

• Provide updates to Collections/Eviction leadership on follow-up needed with Sylvan Home Services Evictions vendor on eviction progress until resolution.

• Will be required to provide professional quality weekly/monthly reports on eviction trends and current eviction status

• Serve as an internal distribution point for communication of scheduled lockouts, skips, court dates, writs, or return of possession dates/details to all appropriate team members, as needed.

Requirement Knowledge & Experience

• A minimum of three years of eviction/collections experience

• A bachelors degree in accounting, finance, law, or a related field is preferred

• Experience with Microsoft Office is required, with a strong emphasis on Excel. The candidate must be able to maintain spreadsheets and perform analysis of the data, including basic pivot table functions.

• Knowledge of local and federal laws regarding notices, eviction, lockouts, etc., required

• Knowledge of Propertyware preferred

Required Skills

• Ability to thrive in a fast-paced, high-growth start-up mentality environment

• Must be flexible and adaptable with the ability to pivot as needed

• Must possess a high EQ and the ability to work with multiple business lines, personalities, and stakeholders while remaining professional and respectful

• Must have excellent communication skills, both verbal and written

• Must be highly organized, proactive, and detail-oriented

• Must possess strong time management skills, ability to prioritize and work with a sense of urgency at all times

• Ability to meet tight deadlines and thrive under pressure; commitment to results

• Ability to work with a high level of autonomy in a virtual setting with the ability to consistently meet hiring goals and requirements

What We Offer

• Market rate competitive compensation

• PTO (paid time off) and 11 company-paid holidays

• Comprehensive Benefits Package: Medical, Dental, Vision, etc...

• 401K with company match

• Remote working environment

Organizational Relationships

• Reports to: Eviction Manager

Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.

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