Job Title: CX Content Development Specialist

Type: Freelance, 40 hrs/week

Start: Targeting June 2025

Length: 1 year contract, with potential to extend

Location: Remote (U.S. based)

Compensation: Up to $35/hr DOE

A leading cloud-based software platform is hiring a CX Content Development Specialist to help level up their internal and external support content. This is a fast-paced, high-output production role where you'll translate technical concepts into clean, accessible documentation that empowers users and internal teams alike.

What You’ll Be Doing

1. Interview subject matter experts across product, CX, design, and training
2. Write and optimize external help center articles + internal support guides
3. Maintain macros and internal resources that align with support tone
4. Collaborate with training teams to ensure consistency and cohesion
5. Support content needs tied to feature launches and process changes
6. Provide and receive clear feedback in peer content reviews

Must-Haves (Don’t Apply Without These)

1. 1–3 years of technical or product documentation experience
2. Strong writing, editing, and proofreading skills with a clear portfolio
3. Ability to take complex workflows and simplify them in writing
4. Confident operating independently and juggling multiple deadlines
5. Familiar with style guides, UX writing, or customer support ecosystems

You’ll Stand Out If You…

1. Have written both internal and external-facing content
2. Know your way around SaaS, tech support, or knowledge management
3. Are organized, fast, and thrive in a high-volume writing flow
4. Think strategically about structure, not just copy

This is a 1 year, 40 hrs/week freelance role with the potential to extend. Work is fully remote — U.S.-based applicants only.

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