Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions.

We believe in being Helpful, Accountable, and Respectful, Problem-Solving Team Players. Every team member at ChartRequest embodies those core values and attributes.

The company leverages forward-thinking strategies and innovation to deliver automated, HIPAA-compliant solutions that empower solo physician practices, large group practices, national urgent care platforms, imaging centers, community hospitals, and integrated delivery networks to streamline their operations and reduce their overhead. In addition, ChartRequest provides a secure, paperless release of information platform for legal firms, insurance companies, ERE users, and other requestors that need to protect sensitive and business-critical information.

ChartRequest is dedicated to eliminating manual and paper processes in ROI and referral management in order to realize 100 percent electronic workflows for its clients and staff. Since its establishment, the company has managed more than 1,000,000 secure requests for protected health information on behalf of its providers. The network using its services to exchange vital continuity of care documentation currently comprises over 12,000 healthcare providers in all 50 states.

Opportunity

ChartRequest is looking to add to our Marketing organization with a qualified, self-driven professional who is looking to make a splash with a growing company. If you are looking for an opportunity with realistic, attainable goals, uncapped opportunity, and creative freedoms - this might be the opportunity for you.

The chosen candidate will join a team that is focused on helping achieve your career and engineering goals through a collaborative work environment that incentivizes you to exceed your targets.

This specific role will be responsible for working closely with the Product Marketing team to create new and engaging ways to share information within and outside of the Marketing department and the Company. This cross functional team member will pull information from multiple sources into comprehensive documentation that is purpose driven to be relevant to a variety of audiences.

Primary Responsibilities

• Prepare, review, revise, and maintain technical documents, including team/org policies and practices, data dictionaries, KPIs and success measures, software and systems development and configuration, systems operations, work processes, playbooks, and sales workflows.
• Assist with the creation of test plans, quality assurance processes, and user documentation.
• Communicate system and information updates to the Company and all End-Users.
• Actively seek out updates from partner teams to assure the most current architecture, SOPs, checklists, etc. are represented in our documents.
• Write, format, edit, review and proof procedural and technical information for technical and nontechnical audiences.
• Create and maintain a library of documentation, cataloging it for internal and external use.
• Create, publish, and maintain templates for written documentation produced by others, ensuring a consistent look and feel.
• Gather and analyze technical and product information for inclusion in information systems documentation and End-User and Internal API Documentation.
• Collaborate with and educate others to enable self-service both within and outside of the Company
• Meet regularly with Product, Development, and Marketing PLG teams to validate current state and plan for future states.
• Partner closely with the Management Team and Executive Leadership Team for knowledge sharing and document review sessions

Required Qualifications & Experience

• 4-year Bachelor’s degree in English, Journalism, or similar

• 2+ years of experience creating technical documentation

• Detail-oriented and takes pride in their work

• Exceptional written and verbal skills

• Highly organized with strong time management skills

• Persistent and Precise

ChartRequest is an Equal Opportunity Employer

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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