The Launch Support Team exists to be Chick-fil-A’s Solution to launching high-performing leaders and thriving business opportunities. The Launch Support Team collaborates cross-functionally to meet the following business needs: New Restaurant Openings – traditional and non-traditional concepts, a dynamic portfolio of Company Operated Restaurants, Restaurant Transitions, and New Operator Support. The Senior Team Administrator plays a key role in Launch Support’s ability to accomplish its vision and meet business needs. Key Responsibilities include:

• Ongoing management of internal systems and processes designed to support a dynamic business portfolio
• Collaborating with others on the Launch Support Team to ensure organizational alignment and consistent execution
• Managing information from multiple databases
• Support strategic priorities and plans by providing administrative support for Strategic Team Leader and Strategic Teams
• When commissioned by Launch Support Leadership, leading and/or coordinating special project teams designed to improve the overall effectiveness and efficiency of Launch Support Team

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities:

Lead or Participate in Continuous Improvement Projects

• Provide Project leadership for continuous improvement project commissioned by Launch Support Leadership. Project Leadership responsibilities include the following -
  • Create and implement project plan and execution
  • Facilitate team meetings – within Launch Support and cross-functionally
  • Create systems and processes to implement solutions and scale impact
  • Establish feedback loops to assess ongoing effectiveness
• As needed, represent Launch Support perspective on cross-functional teams to solve ambiguous problems and implement solutions

Manage Internal Processes for Effective Management of a Diverse and Dynamic Business Portfolio

• Responsible for communicating with Operator Markets to recruit Field Talent Staff (FTS) for New Restaurant Openings through Workday requisitions
• Manage the Oracle Operator Change Report triggering the downflow of key information to key business partners.
• Manage suite of internal resources to ensure accuracy and accessibility
• Create, edit, and maintain Launch Support Communication Presentations and Platforms (e.g. curate content for Launch Support Area Support Team (AST) Dashboard and quarterly business snapshots)
• Create, edit, and maintain Launch Support Communication Presentations and Platforms designed to inform and/or influence the organization regarding Launch Support Team priorities and performance
• Serve as point of contact for Leadership Development Program (LDP) Participants; provide support by troubleshooting problems and answering questions prior to a New Restaurant Openings or Transition
• Support onboarding process for new Launch Support Leads and Support staff

Minimum Qualifications:

• Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired
• 3 years experience supporting multiple senior leaders and managing internal systems and processes to ensure timely and accurate information
• Experience working in corporate environment
• Proficient using Virtual Meeting Technology used in a flexible work environment
• Professional mindset and motivation that aligns with Chick-fil-A’s Core Values: Purpose Driven, Here to Serve, Better Together, Pursue What’s Next.
• Proficient in leveraging various technology platforms: Smartsheet and all Microsoft Office Applications (e.g. Word, Excel, PowerPoint, Microsoft Teams, Outlook, etc.)
• Highly Organized: Proficient in managing multiple projects
• Ability to identify and set priorities
• Excellent interpersonal, organizational, and teamwork skills
• Experience using effective judgment, sensitivity, and creativity to changing needs and situations
• Experience handling highly confidential information
• Aptitude to learn new software necessary for job-related tasks
• Strong self-starter with strong follow-through and organizational skills
• High level of initiative
• Natural attention to detail
• Strong verbal and written communication skills and judgment
• Ability to work independently and as part of a team
• Ability to be flexible and adapt to changing environments

Preferred Qualifications:

• 5 years experience supporting multiple senior leaders and managing internal systems and processes to ensure timely and accurate information
• Bachelor's degree
• Project Management Certification

Minimum Years of Experience: 3 Travel Requirements: 10% Required Level of Education: Bachelor's degree or equivalent experience Preferred Level of Education: Bachelors Degree

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