Who is Avaya?

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About The Opportunity

The Solutions & Technology organization of Avaya is the company’s global team responsible for the innovation and development of Avaya’s contact center, unified communications and collaboration products and services.  We are a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya’s Solutions & Technology is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, and high trust environment.

The Solutions and Technologies (S&T) group is looking for an outstanding Engineering leader who can leverage their expertise and product vision to help lead and grow our Cloud Contact Center team and product portfolio. As the leader of this team, you will be responsible for delivering customer value incrementally, leading a team of engineers of all disciplines and take ownership from inception through to field support, working with our Engineering, Platform and Product teams in executing toward that vision.

About The Responsibilities

• Lead engineering and architecture teams to define, maintain and execute the development of key components of Avaya Public and Large Enterprise Cloud Solution and Reference Architecture.
• Own feature development throughout the development lifecycle in partnership with Product Managers and other teams
• Identify opportunities for improving work methodology
• Support and mentor other team members, creating a healthy work environment
• Timely communicate risks and deviations
• Contributes to an open and transparent workspace
• Provide input to customer documentation, knowledge transfer and training materials
• Support customer escalations as necessary related to areas of ownership
• Contribute to the architectural evolution for areas of ownership to improve performance, reduce downtime and enhance customer satisfaction

Experience

About You

• A minimum of 5 years experience in management of a product development team of cloud native services
• Bachelor’s degree in software engineering or computer science
• Master’s degree in a related field preferred
• Knowledge of telecommunications and/or experience in a service provider industry is desirable
• In-depth knowledge of programing languages such as Golang, Rust, Java
• Extensive experience in developing, deploying, and integrating cloud-based software solutions.
• Exposure to Kubernetes, Docker and associated cloud techs
• Management of distributed teams
• Proficiency in documenting process and monitoring performance metrics.
• Knowledge of best practices related to cloud computing and security.
• Ability to keep up with software industry trends and innovation.
• Exceptional interpersonal and communication skills

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Skills & Competencies

• Proven experience creating/transforming high performance engineering teams using contemporary best practices (e.g., Agile, Value Streams, DevOps, Microservices, etc.)
• Proven experience in Cloud/Enterprise Communication, Enterprise Contact Centers, or IT Applications (e.g., CRM)
• Proven experience with developing and deploying mission-critical, highly available Cloud-Native or Hybrid Cloud solutions. Cloud Transformation and/or Migration of solutions from on-premise to cloud strongly desired
• Proven experience in owning and delivering business outcomes, developing a culture of empowerment, and measuring results
• Experience in planning and executing the architecture of highly distributed and scalable systems to solve complex problems
• Experience creating, developing, mentoring, and promoting globally dispersed high-performing team members
• Experience in a DevOps environment
• Experience with Enterprise Software and Networking
• Hands-on experience in back-end or front-end development preferred
• Desired Technical Skills:
• Cloud (AWS, GCP, Azure)
• Cloud Services (GKE, EC2, Lambda, etc.)
• Microservices, Containers (e.g., Docker, Kubernetes)
• Full-stack development experience (HTML, CSS, JavaScript, NodeJS, Java, etc.)
• OS (Linux, Windows), Database, Networking, Virtualization
• AWS, Azure, or other cloud-based hyperscale environment Certifications preferred

Experience

People Management Experience

9 - 12 Years of Experience

Education

Bachelor degree or equivalent experience

Advance Degree preferred

Compensation

The pay range for this opportunity is from $137,300 to $185,300 + performance-related bonus + benefits

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits Include

• Well-Being: We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel: We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning: Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development: A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back: We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.

EQUAL OPPORTUNITIES & PRIVACY STATEMENT

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason.

You may review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting is accessible at https://www.avaya.com/en/documents/info-applicants.pdf. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

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