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Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence Health Plan is calling a Manager Customer Service, Medicare who will:
 

• Lead a professional team of Customer Service Agents responsible for servicing Member and Provider telephone, chat and email inquiries for various lines of business
• Possess a well-rounded and diverse level of product expertise including one or more of the following: Medicare&Medicaid, Commercial (Full Risk), Individual Direct&Marketplace, and Administrative Services Only (ASO/Self-funded)
• Support and mentor Exempt and Non-Exempt support staff in various roles
• Have a demonstrated knowledge and expertise with coordinating Quality Improvement initiatives, resolution of claims and enrollment issues, and rapid identification of customer service production and resource issues
   

We welcome 100% remote work for residents who reside in one of the following States / Regions:
 

• Clark County in Washington State
• Oregon
   

Required qualifications for this position include:
 

• 3+ years of relevant and transferable leadership experience in healthcare or another related field
• 2+ years'experience managing projects with diverse team members
   

Preferred qualifications for this position include:
 

• Bachelor's Degree in Social Sciences, Business, Public Policy, Humanities or other relevant program of study-OR-a combination of equivalent education and experience
• 2+ years'experience working with Medicare
• 2+ years'experience working with claims in a customer service environment
• 2+ years working knowledge of Cognizants'Facets platforms and services
• 1+ years demonstrated experience navigating Behavioral Health benefits and policies
   

Why Join Providence?

Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering ourMissionof caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About The Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID:240948

Company:Providence Jobs

Job Category:Customer Service

Job Function:Administration

Job Schedule:Full time

Job Shift:Day

Career Track:Leadership

Department:5018 OPS DIRECTOR CUST SERVICES OR REGION

Address:OR Beaverton 3601 SW Murray Blvd

Work Location:Murray Business Ctr Beaverton-Beaverton

Pay Range:$40.90 - $66.02

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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