When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Manager on the Agency Effectiveness team, you will have a unique opportunity to own enterprise-wide relationships internally and with marketing agencies.

• Managing assigned portfolio of agencies including contract negotiations, contract execution, agency roster optimization, agency performance management, financial compliance and budget tracking, and general client/agency relationship health.
• Owning large-scale Agency Effectiveness initiatives that span 3-6 months per year while continually developing process improvements that are innovative, transformative, lead to time efficiencies and/or financial savings.
• Monitoring agency talent on our business by minimizing staffing gaps and tracking performance trends.
• Collaborating with clients, Sourcing, and Legal teams to process and execute annual and incremental scopes of work; ensure our master service contracts are effectively updated to reflect industry changes in compensation terms, payment terms, and other contract terms.
• Providing effective onboarding for new agencies to ensure they understand the Verizon strategy, brand ecosystem, and all other processes needed to execute business with Verizon.
• Monitoring the industry for marketing trends, financial compensation structures, and new/emerging agencies that can improve our roster and overall agency output.
• Supporting a team of seven by contributing operational support to teammates on their large-scale initiatives.
• Utilizing technology to drive efficiencies from day-to-day communications, to shared files, to large-scale Agency Effectiveness processes.

Project Management & Reporting:

• Providing regular management reporting on key initiatives, milestones, and performance.
• Managing communication and operational alignment with marketing and agency clients.
• Coordinating communication through a variety of reporting formats/vehicles including weekly/monthly management reports, agency communications, staff meetings, monthly reviews and operations reviews.
• Developing executive agendas, communication and meeting materials.
• Managing project team communication and engagement including Director staff meetings and other off sites.
• Creating work plans for specific initiatives and work cross functionally with the appropriate team members and client groups in marketing.
• Monitoring and report on progress toward program objectives. Problem solve and escalate where needed to minimize risks and achieve plan goals.
• Owning relationships with agencies and manage the timely delivery of scopes of work, QBRs, performance reporting, and overall relationship health.
• Assisting Verizon marketing with non-Agency partner contracts using project management skills to meet defined deadlines and internal SLA.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in Account Management, and/or Operations/Program/Project Management.

Even better if you have one or more of the following:

• Agency experience and interaction. In particular, experience with new business.
• Ability to resolve complex problems positively and professionally.
• Ability to establish plans, monitor and report on program/project status.
• Abilityto clearly and regularly communicate status, issues, and risks to stakeholders.
• Meeting coordination and logistic skills.
• Ability to identify, develop and quantify any required corrective action plans.
• Ability to exercise considerable judgment in developing methods, techniques & evaluation criteria for obtaining results.
• Strong written and verbal communications skills.
• Knowledge in creating presentation materials for executive review.
• Strong analytical skills and attention to detail.
• Ability ofworking up and across the organization – working with executive staff within and across the organization.
• Experience handling extremely confidential information appropriately.
• Knowledge with MS Office suite.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a New York work location, the compensation range for this position is between $114,000 and $212,000based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.  This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Find your favorite job now by visiting our jobs page