The Customer Service Rep provides full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.

CUSTOMER SERVICE REP RESPONSIBILITIES:

- Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards.

- Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.

- Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.

- Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management.

- Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered.

- Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.

CUSTOMER SERVICE REP BENEFITS:

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center, Reimbursement, Boot Reimbursement

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