1. The Customer Care Professional is responsible for delivering exceptional customer service by assisting clients with account inquiries, resolving issues, and providing accurate information about products and services. This role requires strong communication skills, problem-solving ability, and a customer-first mindset. The ideal candidate is empathetic, detail-oriented, and capable of handling a high volume of interactions while maintaining a positive customer experience.
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Respond to customer inquiries via phone, email, or chat in a professional and friendly manner

Provide accurate information regarding products, services, billing, and account features

Resolve customer issues efficiently while following company policies and procedures

Document customer interactions and update account information in the CRM system

Identify customer needs and offer relevant solutions or benefits

Handle escalations by providing calm, clear guidance and ensuring customer satisfaction

Meet or exceed performance metrics including call quality, response time, and customer satisfaction scores

Collaborate with internal teams to ensure accurate problem resolution

Maintain a high level of product and service knowledge.