Primary Responsibilities:

• Explores member’s banking needs and responds with needs-based solutions.

• Recommends new Banking products that might be of interest to the member.

• Maintains high levels of member satisfaction consistent with USAA’s core values. Demonstrates dedication to quality through member interactions.

• Identifies and confirms the member’s immediate request(s) and works to resolve issues.

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are efficiently identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Provides operational support to members with their banking needs on multiple Banking products.

• Reviews accounts and transactions to ensure adherence with regulatory guidelines and may be required to take action and/or escalate non-compliant issues.

• Works under limited direct supervision to identify and recommend smart trade-offs for the member and USAA.

Minimum Requirements:

• High School Diploma or General Equivalency Diploma

• 1 year of customer service, financial services member contact, or military experience required.

• Strong interpersonal and communication skills.

• Ability to prioritize and multi-task, including navigating through multiple business applications

• Knowledge and understanding of bank regulatory and compliance requirements

• Successful completion of a job-related assessment.

Preferred Requirements:

• US military service or a military spouse

• 2+ Years Banking experience and Sales Experience

• 2+ years Sales Experience

• 1+ years Contact Center Experience

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $43,680 - $61,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.