We are so glad you are interested in joining Sutter Health!

Position Overview:

Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes. Assesses patients' needs, appropriately dispositions cases, collaborates with the clinic and hospital-based providers to renew electronic prescriptions, identifies hospital and community resources, consultations and referrals, and preforms nursing follow-up activities. Clinical support includes assisting physician partners with message management and other communications within the electronic medical record (EMR) system, as well as limited patient care in an outpatient setting.

Additional Requirements:

DISCLAIMER: Applicants must be a resident of one of the following states to be eligible for consideration for this position: Utah, Idaho, Arizona, Arkansas, Tennessee, Missouri, Montana, or South Carolina.

EDUCATION
Graduate of an accredited school of nursing

CERTIFICATION & LICENSURE
RN-Registered Nurse of California
RN-Registered Nurse in State of Residence

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
2 years experience of practical nursing in a hospital, clinic, urgent care, or emergency room/department.

2 years experience with several specialties and subspecialties.

OB/GYN experience preferred

SKILLS AND KNOWLEDGE
Professional knowledge of clinical nursing protocols, regulations and institutional standards of care and risk management with an emphasis in the areas of disease processes, emergencies, health sciences and pharmacology.

Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology, including a working knowledge of state and federal regulations and guidelines.

Solid analytical and project management skills, including the ability to analyze problems, situations, practices, and procedures, reach practical conclusions, recognize alternatives, provide solutions, and institute effective changes.

Communication, interpersonal, and interviewing skills, including the ability to build rapport and explain medical lab results or sensitive information clearly and professionally to diverse audiences (patients, staff, and doctors).

Proficient computer skills, including Microsoft Office Suite and experience working electronic medical/health records.

Work independently, as well as part of a multidisciplinary team, while demonstrating exceptional attention to detail and organizational skills.

Manage multiple priorities/projects simultaneously, sometimes with rapidly changing priorities, while maintaining event/project schedules.

Recognize unsafe or emergency situations and respond appropriately and professionally.

Ensure the privacy of each patient’s protected health information (phi).

Analyze possible solutions using precedents, existing departmental guidelines and policies, experience and good judgment to identify and solve standard problems.

Build collaborative relationships with peers, physicians, nurses, administrators, and public to provide the highest quality of patient care.

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8/10 Blended

Days of the Week:

Variable

Weekend Requirements:

Rotating Weekends

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.

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