The position will support the Disability product lines by partnering with internal and external customers by processing medical records, addressing complex inquiries, and various other administrative tasks.

Duties:
Handle inbound and outbound calls from/to providers
Respond to inquiries from claim managers and providers
Scan/Fax/email information to and from providers and other resources as appropriate
Manage all tasks and mail within the process timeframes
Mail or route forms and documentation to units for processing
Process digital downloads and upload them into the system

Skills:
Excellent communication and interpersonal skills
Proficiency with Microsoft Outlook, Microsoft Word and Microsoft Excel, fax machines, scanning and intermediate computer skills
Proficiency in managing multiple tasks
Ability to meet deadlines in fast-paced environment
Ability to address/resolve complaints, inquiries and service issues in a professional and effective manner
Attention to detail and accuracy
Possesses strong work ethic and organizational skills
Ability to work independently and be reliable

Education:
High School Diploma or GED Required.