If you are a Content Management Developer who thrives in a fast paced, disciplined, executive-level communications and public affairs environment, this exciting opportunity may be right for you!

This is a temporary position expected to last 3-6 months.

As part the Defense Health Agency (DHA) Strategic Communications (STRATCOM) Directorate, you will join more than 40 communications professionals who work closely with our DOD customer, Serco teammates and other partners to deliver effective communications content for the military health community. This is an existing opportunity to work across multiple communications channels and disciplines to provide a variety of media and products to decision makers and stakeholders at the operational and strategic levels, including all military hospitals and clinical facilities, the Assistant Secretary of Defense for Health Affairs, the Joint Staff and Congress, as well as more than 9.5 million military personnel, their families, and retirees.

As a Content Management Developer you will be responsible for curating and maintaining content of pages managed by the STRATCOM Office, as well as ensuring other Military Health System (MHS) component pages have consistent look and feel as part of the MHS brand.

In this role, you will:

• Coordinate with DHA Health Information Technology (IT) office and other DHA-designated web masters to ensure integration of DHA and MHS messaging
• Support development and promotion of an MHS comprehensive web strategy, which includes ensuring a consistent look and feel for consolidated, public-facing DHA web sites
• Ensure content accuracy, adherence to style guides and submission guidelines, and functionality of navigation and links
• Create new design mock-ups and final draft templates that shall be shared with the technical team under Health Information Technology for engineering and development
• Work with subject matter experts (SME's) who may have little or no website experience to coordinate Web projects across departments
• Collaborate across all levels of the agency to ensure new and existing content follows the site architecture and takes advantage of the content management system capabilities
• Monitor and keep all web content - including multiple topic pages, reference center items, training events, calendars, and other web tools on the existing external site, and developing internal site
• Respond expeditiously to requests within the content management system workflow to review content for appropriateness for external audiences

• Bachelor’s degree; will accept years of relevant experience in lieu of a degree
• Ability to obtain and maintain a Public Trust Clearance
• 0-2 years of relevant work experience in content management, web design, web development, writing and editing content for the web
• Effective time management skills necessary to work on multiple projects; must be able to meet deadlines and established timetables
• Demonstrated experience and proven ability to work collegially and collaboratively with people of diverse backgrounds
• Ability to implement and adhere to all applicable federal laws, DoD regulations and instructions governing websites and public affairs requirements
• Ability to adapt quickly to new technologies and implement those deemed appropriate
• Excellent written, verbal communication skills, and attention to detail

• Basic knowledge of HTML and CSS
• Course work and/or certifications in web design, web development, html or associated topics

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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