We are looking for a dedicated and friendly Customer Service Representative to join our remote team. This role involves assisting customers via phone, email, or chat, resolving inquiries, and ensuring a positive customer experience.

Responsibilities:

- Handle customer inquiries via phone, email, and chat

- Resolve customer complaints and issues efficiently

- Provide accurate product/service information

- Process orders, returns, and requests

- Maintain customer records and logs

- Collaborate with internal teams for issue resolution

- Meet or exceed performance goals

- Follow company policies and quality standards

- Keep up with product/service updates and training

Qualifications:

- High school diploma or equivalent

- Previous customer service experience (preferred)

- Strong communication and problem-solving skills

- Ability to multitask and stay organized

- Tech-savvy and familiar with CRM software

- Positive attitude and customer-oriented

- Flexibility to work different shifts, including weekends

Additional Info:

- Remote position

- Full-time/part-time opportunities

- Must have reliable internet

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