- Perform quality maintenance, diagnosis, disassembly, inspections, rebuilds, and reassembly on any brand of components or equipment (i.e., engines, power trains, hydraulics, fuel systems, power generation, electrical codes, etc.). This may include failure analysis as required.
- Perform responsibilities at customer job site with minimum supervision and also in shop as needed.
- Complete all paperwork or electronic data entry in an accurate and timely manner, such as, time entry, service reports, delivery/return damage tickets, fuel usage reports, etc.
- Display the ability to learn and apply new knowledge through attendance at technical classes to advance technical capabilities.
- Communicate effectively with customers, other employees and supervisor.
ADDITIONAL RESPONSIBILITIES:
- Comply with policies of safe driving and vehicle use. Ensure company vehicle is properly serviced and kept in a safe operating condition.
- Keep yard clean and the equipment well organized.
- Maintain and utilize work areas, tools and equipment to promote a clean and safe environment.
- Support, move and load equipment and vehicles safely.
- Work varying shifts and overtime as business needs arise.
- Assist other team members as needed.
- Adhere to company policies, procedures and regulations.
- Enable Cashman to achieve its objective of Safely Home. Everyone. Every Day.™ by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
- Report any unsafe acts or conditions.
- Deliver Cashman’s “Best Customer Experience” for all internal and external customers on a consistent basis.
- Other duties and special projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Proficient computer technology skills, including ability to utilize company authorized software.
- Achieves customer satisfaction and profitability through quality maintenance, diagnosis, repair and percentage of reworks.
- Meet flat rate and/or estimated hours allocated for each job or service call.
- Achieves customer satisfaction through prompt and efficient service calls and effective communication.
- Applies technical knowledge through regular attendance at technical training classes.
- Maintain a good driving record and driving habits while operating company vehicles.
- Effectively participates as part of team, leading and assisting where appropriate and requesting assistance when needed.
EDUCATION AND EXPERIENCE:
- High School diploma, GED or trade school equivalent preferred.
- Strong verbal and written communication skills.
- Ability to read and understand materials commonly used in the product service and maintenance function (service and parts manuals, technical bulletins, and other related articles).
- Preferred 2 years’ experience repairing and rebuilding heavy equipment.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Professional attitude and appearance consistent with position and responsibilities.
- Self-motivated and detail oriented, work with minimum supervision.
- Stand/walk 8 - 10 hours a day, and/or sit 1 - 2 hours a day.
- Occasionally/frequently lift 50 - 100 lbs.
- Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation.
- Must be able to occasionally bend, squat and climb, including the ability to ascend and descend ladders.
- Must use feet for repetitive movement when operating equipment controls.
- Must have agility and balance to safely climb on all machines.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Shop and outside environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, dirt and noise.
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Possibility of flexible work schedules.
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Valid Nevada driver’s license and acceptable driving record.
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