As a Remote IT Support Specialist, you will be the first point of contact for our employees in need of technical assistance. You will provide support for a wide range of IT issues, ensuring that our systems run smoothly and efficiently. Your expertise and problem-solving skills will help maintain a high level of productivity among our team members.

Key Responsibilities:

- Provide timely and professional technical support to users via phone, email, and chat.

- Troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.

- Assist with the setup, configuration, and maintenance of computer systems and peripherals.

- Document support interactions and resolutions in the ticketing system for future reference.

- Collaborate with the IT team to identify and implement process improvements.

- Stay up-to-date with the latest technology trends and advancements to offer informed support.

- Conduct user training sessions and create user guides for new software and tools.

- Manage and prioritize multiple support requests to ensure timely resolution.

- Escalate complex issues to senior IT staff when necessary.

Qualifications:

- Proven experience in IT support or related field.

- Strong understanding of computer systems, mobile devices, and other tech products.

- Familiarity with remote desktop applications and help desk software (e.g., Zendesk, Freshdesk).

- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.

- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

- Ability to work independently and manage time effectively in a remote environment.

- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

What We Offer:

- Competitive salary and benefits package.

- Flexible work hours and remote work environment.

- Opportunities for professional growth and development.

- A supportive and collaborative team culture.

Blewcomm, Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.