Armed Forces Bank (AFB) is actively hiring Collection Specialists to join its team in Kansas City, MO. This is a full-time in office Monday – Friday daytime position.

The Collection Specialist engages with clients in a professional manner to identify the root cause for payment disruption and then work with clients to resolve their account in full or to establish an acceptable payment stream or arrangement. In this role, you will also be responsible for reaching out to clients to collect payments.

AFB is a full-service family-owned bank that has a long history of service to its clients and the communities in which it does business. AFB’s mission is to provide financially sound products and services tailored for active-duty and retired military, Department of Defense personnel, veterans, and their families as well as civilians.

Benefits & Perks:

• Health, dental and vision insurance
• 401k with matching contributions
• Paid time off (accrued paid leave, paid vacation, and paid federal holidays)
• Company paid life insurance
• Short and long-term disability
• Progressive training program (career pathing)
• Additional monetary incentives, based on goal achievements

Job Responsibilities:

• Consistently, efficiently, and lawfully contact clients via outbound/inbound phone calls and other means of approved communication methods and collect on and manage assigned delinquent accounts
• Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current to resolve the delinquency and improve upon the credit history reporting for our clients
• Handle high volume of client phone calls, inbound or outbound, and negotiate payment in full or arrangements
• Update contact information while speaking with clients
• Maintain client information in complete confidence

Job Requirements:

• High School Diploma or equivalent required
• 3+ years of collection experience preferred
• Familiarity or experience with the U.S Military is preferred

Armed Forces Bank is looking forward to welcoming a new team member. Apply now!

Armed Forces Bank is an Equal Employment Opportunity employer and a large supporter of affirmative action. Armed Forces Bank has a strong commitment to diversity, equity, and inclusion. All applicants are considered for actual employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Education:

• High school or equivalent (Preferred)

Experience:

• collections: 1 year (Preferred)

Work Location: In person

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