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Auto Approve is a fast-growing, multi-million-dollar fintech organization. We are disrupting the way people pay for their cars and trucks, saving customers over $1,300 a year. Auto loans are complicated, confusing, and too costly. Auto Approve makes it simple for our customers to save money and enjoy life more. With the help of our private equity backers, we are revolutionizing the auto finance industry.

In 2022, Auto Approve has broken every daily, monthly, and annual record the company has ever had: funded loans, applications, & leads. We were recognized as #668 on the list of Inc. 5000’s Fastest Growing Private Companies. We crossed the $2B loan milestone, helping over 75,000 customers refinance loans; putting more money back in their pockets for things that matter the most. We have even bigger goals and growth in mind for 2023, and members of the Customer Service department will have an opportunity to grow personally and professionally and have a direct impact in helping Auto Approve achieve our aggressive growth goals into the future.

Most of our team members join us because they connect with our mission of providing services that make it simple for our customers to save money and enjoy life more. We provide a fast-paced, enthusiastic atmosphere that thrives on constant improvement. We offer a competitive compensation package, a full suite of medical benefits (including dental, vision, pet insurance, and more), and PTO and holidays. We are looking for individuals to demonstrate an entrepreneurial spirit, promote fresh ideas, and serve as an agent of change. We’re looking for a Customer Service Representative to join our rapidly growing team in our Chicago, IL office – located in the Willis Tower. We are looking for candidates in nationwide as this is a remote position.

What You’ll Do:

The Customer Services Representative will be in daily communication with internal and/or external customers providing a first-line response to a high volume of incoming calls from Auto Approve customers. The most successful candidates will be customer-focused and organized, able to easily multi-task, accurately identify and assess customer needs and take appropriate action to resolve the issue on the call. Selected candidates must have flexibility to work all shifts between 7:00am – 7:00pm Central Time. The role’s day-to-day duties include (but are not limited to):

• Delivering a premier experience for Auto Approve's customers during every interaction
• Answering over 30 incoming calls daily and assisting customers over email and using our chat service to answer questions and concerns related to their refinance applications and/or accounts
• Accurately diagnosing customer needs and proactively educating them about the features and benefits of Auto Approve’s products and services
• Effectively utilizing and navigating computer systems, applications, and utilizing search tools to achieve desired outcomes and find information
• Documenting required information in system of record
• Retaining Auto Approve’s product and process knowledge

What You’ll Need:

• 1+ years of customer service experience required
• Strong telephone etiquette skills required
• Proficient computer skills including Microsoft Office Suite programs
• Experience using Intercom or an alternative chat service (preferred)
• Bilingual speaking proficiency in Spanish/English (preferred)

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements: This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement: Auto Approve provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auto Approve complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants must be legally authorized to work in the United States

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Required)
• Live chat: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Remote

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