Manages operations of telecommunications services. Maintains contacts with vendors of telecommunications equipment and services.

• Manages personnel in Telecommunications and Customer Service Operations to include work assignments, training, performance appraisals, and hiring and promotion recommendations.

• Manages department budget and oversees annual budget preparation.

• Develops reports and long-range planning for group.

• Ensures telecommunications service to campus including, but not limited to, campus wide cabling, installation and repair services, telecommunications transmissions systems, equipment procurement and inventory, and development of telecommunication standards.

• Provides design and support services, along with consultation to departments making changes to their voice, data and video systems configuration and operations.

• Works with departments in defining guidelines for the development of the technical infrastructure for telecommunications services, and recommends equipment compatibility and network connection policies.

• Evaluates and oversees equipment purchase procedures, serving as a contact with telecommunications vendors; makes equipment purchase decisions.

• Oversees maintenance of telecommunications website.

• Performs other job-related duties as assigned.

EEO/AA

Qualifications

Bachelors and 5 years experience

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of five (5) years of directly job-related experience.

Additional Job Posting Information

Preferred Qualifications:

• 2+ years of Experience with Skype for Business (SFB) telephony
• Experience with MS Teams telephony. UH is in the process of retiring SFB and migrating to MS Teams telephony.
• Experience with Call Center applications. Our current call center is Anywhere365 compatible with SFB. The telecom manager will be responsible for evaluating and recommending.

Required Attachments by Candidate: Resume, Cover Letter/Letter of Application

Employee Status: Regular/Benefits

Job Posting: Apr 27, 2023, 11:57:36 AM

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