We're a Texas-based EdTech company that loves making powerful and intuitive web-based software for K-12 educators so they can focus on spending more time with their students. Our software helps school districts analyze students' progress, plan lessons, and manage their day-to-day activities. We believe educators are heroes. Our purpose is to provide educators what they need to become superheroes. By bringing together assessment, curriculum, and professional growth for those closest to the student, educators can gain awareness, make thoughtful changes, and help students and educators thrive. Our supportive, family-like environment extends to the educators we work with, allowing us to collaborate effectively. We believe in creating a culture where everyone is learning, teaching, and growing.

OUR TEAM

Over the past year, Eduphoria’s team has grown steadily, and as the company continues to grow and evolve we are committed to continually providing the right solutions to our customers & users and sustain an environment where employees can learn, teach, and thrive. We want everyone on the team to continually improve themselves and have the tools they need to do their best work.

Driven by company growth, we have an immediate need for a Technical Writing Specialist 1 to join our team. The Technical Writing Specialist 1 is both a detail-oriented individual who loves to get down to the nitty-gritty of explaining how complicated things work in an incredibly accessible way, and a big picture thinker who is able to develop, delegate and execute comprehensive plans to meet larger product needs. The Technical Writing Specialist 1 will create and maintain a variety of literature including but not limited to: help articles, videos, “frequently asked questions” pages, release notes, operating instructions, and how-to manuals to support our customers and internal staff with the proper usage and understanding of the products. The Technical Writing Specialist 1 must be able to understand and synthesize complex information, and communicate that information to recipients with diverse professional backgrounds and varied skill levels.

During the product release process, the Technical Writer 1 will work across teams to improve the end-user experience by creating and maintaining a repository of high-quality, thoroughly detailed, impeccably organized, and easily digestible support articles for use by both internal teams and the various levels of end-users we serve (ranging from beginner to advanced). The Technical Writing Specialist must be able to attain and maintain intricate knowledge of how the applications work, how they are intended to be used, and identify points of confusion for all Eduphoria applications.

Through engagement in the Curriculum and Learning Design team, the Technical Writer 1 will accelerate the growth of users through the customer journey. This role will work at the intersection of education, communication, and design and systems thinking. The Technical Writing Specialist 1 reports to the Director of Teaching and Learning

Essential Functions/Responsibilities:

• Work primarily with Product, Engineering, Professional Learning and Coaching, and Support teams to obtain in-depth understanding of the product, requirements, processes, and implications throughout customer journey.
• Work closely with Product Managers and Engineering teams to obtain in-depth understanding of the software technical requirements and processes
• Work closely with the Professional Learning and Coaching and Support teams to obtain in-depth understanding of the customer impact and end-user functionality

Own the quality and completion of the following types of documentation:

• How-to: These types of articles include the majority of content within the online help guide. Source teams include: Customer-facing teams and Engineering. Target audiences include: Internal teams, end-users. Documentation must be clear, detailed, and scaffolded to include all levels of audience. Graphic elements are embedded throughout the articles to highlight areas of focus and/or pain points.
• Release: These types of articles are a subset of the online help guide. Source teams include: Product and Engineering teams. Target audiences include: internal teams, end-users. Documentation must be clear, detailed, and scaffolded to include all levels of audience. New features and changes are highlighted with short gifs and/or other graphic elements as necessary.
• Technical: These types of documents are primarily internal and function to support stand-alone or unique customer offerings (ex: Remote Roster Tool, Active Directory and authentication tools, data project or 3rd party supporting documents, etc). Although these documents are written for internal purposes, they may be a base for advanced support documents for the end-user. The Technical Writing Specialist 1 will collaborate with primary source teams to complete technical documentation as needed. Target audiences include: Support, Professional Learning and Coaching, Business, Engineering and Infrastructure.
• In application: These types of artifacts will be dynamic and targeted to users based on segmentation. The purpose will be to supply learning opportunities at the source of the interaction in the least restrictive environment. Source teams include: Product, Design, and Engineering teams. Target audiences include: end-users identified through segmentation. High leverage usage stories will be emphasized to support healthy application of software features to the overall climate of the customer journey.

• Collaborate with customer-centric teams to design, maintain, and secure online help guide and in-app instructional guides, ensuring accessibility through organization of articles, clarity of content, and branded graphic elements.
• Collaborate with the Marketing team to ensure all publication standards are met by following established procedures to ensure brand consistency.
• Ensure documentation is organized and updated through version control and management processes.
• Contribute to our web presence to boost brand awareness by working with Learning Specialists, Coaches, and Marketing to create draft materials for publication.
• Stay up-to-date with eLearning developments.

Requested Skills/Experience:

• Proven work experience as a Technical Writer, Editor, or Content Creator
• Ability to think big picture and construct concept maps and other diagrams to represent the “whole”
• Ability to deliver high quality documentation, paying attention to details and the “parts”
• Ability to work independently and prioritize projects in various stages across the Software Development Life Cycle (SDLC) while also navigating fixed and priority deliverables and modified timelines and requirements
• Excellent expository writing and verbal communication skills
• Excellent problem solving skills
• Understanding of adult learning and training
• Knowledge of photo editing and diagramming software
• Experience with visual communication principles
• Familiarity with web design and content management systems

Preferred Skills / Experience:

• Bachelor’s degree in Technical Writing, English, Marketing, Digital Media, Journalism, Education or relevant field or relevant work experience
• Experience with Eduphoria software suite preferred, but not required

Eduphoria! Offers You:

• Competitive salary with bonus opportunity
• Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents
• HSA - Employer contributes monthly to cover employee's individual deductible
• Unlimited flexible PTO
• 11 Holidays, as well as 2 weeks at the end of the year to rest and recharge
• 401k with employer match, pre-tax / Roth options
• Work Remotely with no pressure
• Long-Term Disability
• $50,000 Life Insurance Policy for the employee
• Cell Phone/Internet Service Allowance
• Paid Parental Leave
• Employee Assistance Program
• Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, Pet insurance, and more)
• Reimbursement for business-related expenses
• Professional Development Opportunities with leadership support
• Friendly, collaborative, small company environment with a technically progressive culture/focus

Why work at Eduphoria? Our Employees say…

The team at Eduphoria is the strongest, most encouraging I've ever worked with. Every person here is committed to serving students and educators, and deeply understands the value of the product we're working on. Remote work flexibility is incredible and there are always a ton of opportunities for collaboration and teamwork. - AJ, Instructional Designer

"I love working at Eduphoria because I get to work with a terrific group of people who are committed to serving educators! Each team member goes above and beyond to make sure educators are able to do what is best for students." - Allison, Implementation Specialist

"At our company, I have the privilege of working alongside dedicated former educators who are passionate about improving the lives of their fellow educators. Our comprehensive support, spanning from lesson planning and assessments to professional learning and appraisals, underscores our commitment to enhancing the education system." - Armando, Professional Services Operations Manager

Eduphoria! is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, religion, color, national origin, age, sex or gender, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Please note, we can hire those who are eligible to work in the United States, but we are not able to sponsor visas.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k) 3% Match
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Internet reimbursement
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote