We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Summary:

​ All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. This System Engineer supports our Purpose by evaluating, developing, and implementing technically sound and well-integrated Time and Attendance systems for Ground Operations and Te chnical Operations Employees . This role will help dramatically improve self-service options for our Employees and provide us with better workforce analytical and planning information . The System Engineer is detail oriented and a strategic thinker who looks forward to driving their own career with Heart as a part of the Enterprise Workforce Team.

Additional details:
This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.

U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles

Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements

Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes

Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity

Implement and update the platform strategy and road map

Maintain awareness of technology trends in area of responsibility and make appropriate recommendations

Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations

Meet commitments and deliverables as related to participating/leading projects

Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements

Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to analyze and resolve problems of moderate to high complexity

Strong knowledge of hardware components, systems, software, and networking technologies

Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas

Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support

Strong knowledge of systems development methodologies, practices, concepts, and technologies

Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences

Ability to design, configure, and test computer hardware, networking software and operating system software

Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary

Skilled in strong project management and analytical/creative problem-solving

Skilled in strong written, oral and interpersonal communications

Education

Required: High School Diploma or GED

Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training

Experience

Required: Intermediate-level experience, fully functioning broad knowledge in system engineering

Preferred: Experience with Kronos Workforce Central v8 ; UKG Dimensions ;

Preferred: D eveloping and troubleshooting profiles, policies , and interfaces in WIM or Boomi

Preferred: Familiarity with HRIS concepts and systems ;

Preferred: Understanding of modern integration technologies: REST APIs, cloud

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from limited space work station/desk/office area for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits
C ompetitive market salary from $ 112,950 per year* to $125,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:
F ly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

U p to a 9.3% 401(k) Company match, dollar for dollar, per paycheck *

P otential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
 

• Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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