The Strategic Account Advocate is dedicated to supporting a specific subset of SBS customers to achieve the desired outcomes while using our products and services. Acting as the primary point of contact for designated high dollar strategic account, the strategic account advocate provides exceptional support and guidance to help customers maximize the value of our offerings. This role involves proactively engaging with customers to ensure their success, responding promptly to support and training requests, and collaborating with internal SBS teams to document interactions, follow up on requests, and resolve issues in a timely manner.

Why Choose SBS?

Are you interested in an exciting opportunity to work for an innovative company with a people-focused, collaborative culture in the booming cybersecurity industry? If so, then we want to talk to you! SBS CyberSecurity, LLC (SBS) is a premier cybersecurity consulting and audit firm focused on assisting organizations in empowering cybersecurity decisions. We strongly believe our people are our number one asset and strive to provide an enjoyable working environment where employees feel supported, valued, and challenged. Join SBS CyberSecurity, and you will:

1. Be part of a company that makes its culture a priority
2. Enjoy a flexible and family-friendly environment with the benefit of working from home
3. Receive competitive wages and an excellent benefits package with many premiums paid for by the company
4. Be encouraged to continue growing in your profession with reimbursement for industry certifications and education
5. Work with a team that lives out our core values of passion, compassion, innovation, and empowerment when interacting with customers and each other

Is This Job for Me?

If you have the following qualifications, this job would be an excellent fit for you!

1. Build and maintain strong relationships with customers, understanding their needs and goals.
2. Provide proactive support and guidance to customers, helping them navigate our products and services.
3. Collaborate with internal teams to address customer issues/escalations and ensure timely resolution.
4. Act as the primary liaison for new customer onboarding and implementation.
5. Identify opportunities for upselling and cross-selling additional products and services.
6. Gather and relay customer feedback to improve our products and services.
7. Work to retain customers and handle customer cancellations that arise.
8. Assist with implementations for new TRAC customers, as needed.
9. Conduct regular client calls to review their needs and satisfaction levels.
10. Maintain detailed records of client interactions and support requests.
11. Collaborate with internal teams to deliver tailored solutions to clients.
12. Monitor client feedback and take proactive measures to address any issues.
13. Track and analyze account performance against key metrics.
14. Ensure seamless delivery and implementation of solutions.
15. Stay up to date on industry trends and emerging technologies.

Qualifications

What to Expect

In this role, you will:

1. Associate degree, or a minimum of 2 years of college, required. Bachelor’s degree preferred.
2. Proven experience in customer success, account management, or a related field.
3. Excellent communication and interpersonal skills.
4. Strong problem-solving abilities and a customer-centric mindset.
5. Ability to work independently and as part of a team.
6. Experience managing multiple high level accounts
7. Familiarity with CRM systems and customer success tools.
8. A passion for helping customers achieve their goals.
9. Working knowledge of Microsoft Office products.
10. Proficiency in English.
11. Banking experience is a plus.

Supervisory Responsibility

This position has no supervisory responsibilities.

Additional Details:

This is a full-time position. This role would require occasional travel. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand. On rare occasions, this position may require some after-work hours due to workload or tight deadline.

Working Conditions

Primarily remote-based with some travel required. The role involves working with management, various business units, and clients to protect data and information from cyber-attacks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to sit, use keyboard and mouse (or alternative input device), use telephone, and drive. Employee will frequently lift 0-10 lbs and occasionally lift, up to 50 lbs.

Travel

This position requires up to 25% travel. Valid driver’s license required. Must also qualify for SBS insurance coverage.

For this remote, work from home position, you must currently reside, or willing to relocate to, one of the following states prior to first day of employment: AR, AZ, CO, FL, IA, ID, IL, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, OH, OK, OR, SC, SD, TN, TX, UT, VA, WI.

Other Duties

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Accordingly, the employee will be expected to perform other duties as assigned. This job description is subject to change at any time.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION We will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.

SBS CyberSecurity, LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or status of protected veterans.

EEO/AA/M/F/Veteran/Disabled

Are you looking for remote jobs near your area? At Yulys, thousands of employers are looking for exceptional talent like yours. Find a perfect job now.