Information Technology Content Strategist and Writer

We are seeking a highly skilled IT Content Strategist with expertise in technical writing, data visualization, and project management. The ideal candidate will have hands-on experience with content management tools, agile methodologies, and a strong passion for leveraging digital tools to support organizational change management (OCM). Familiarity with New York City is a plus.

Qualifications

The Contractor would possess the following credentials, organizational capability, and/or experience:

Preferred Skills

• Experience:
• Minimum 10 years of strong hands-on experience in content management tools, project management, and data visualization tools.
• Digital Innovation Enthusiasm:
• Passion for organizational change management (OCM) related to digital innovation, with an interest in using digital tools and techniques to drive transformation.
• Agile Delivery and Leadership:
• Proven experience in agile delivery and leadership, with the ability to guide teams and manage projects effectively in an agile environment.
• Adaptability:
• Ability to thrive and remain effective in a fast-paced, dynamic work environment, quickly adjusting to changing priorities and conditions.
• Communication Skills:
• Excellent written and verbal communication skills, with the ability to clearly convey complex ideas to diverse audiences.
• Time Management and Prioritization:
• Skilled in handling competing priorities and managing tasks under tight deadlines, ensuring timely and high-quality results.
• Team Collaboration:
• Ability to work well within a team environment, fostering positive relationships and supporting team goals.
• Analytical Thinking:
• Strong analytical mindset with the ability to think creatively and "outside the box" to solve problems and innovate solutions.

Technical Skills - Required

• Communication Skills:
• Exceptional oral and written communication abilities to effectively articulate messages to diverse audiences through multiple channels (e.g., email, presentations, reports).
• Analytical and Interpersonal Skills:
• Strong analytical skills for problem-solving and assessing complex situations.
• Excellent interpersonal skills to build relationships and collaborate in a client-focused, team-oriented environment.
• Self-Direction and Initiative:
• Ability to work autonomously, solving complex challenges with minimal supervision, while coordinating multiple program-level change efforts.
• Training and Development:
• Skilled in developing and delivering clear, concise, and engaging training materials tailored to diverse learning needs.
• Understanding of Change Management:
• In-depth knowledge of how organizations go through change, with expertise in the change management process.
• Meeting Facilitation and Presentation:
• Strong meeting facilitation skills and ability to lead productive discussions.
• Effective presentation skills to communicate complex information clearly.
• Content Creation and Channel Development:
• Proficiency in creating high-quality content for various communication platforms, including interactive stakeholder engagement and learning materials.
• Data Visualization and Analytics Expertise:
• Expertise in data visualization tools and analytics, with the ability to present data meaningfully to inform decision-making.

Scope of Services

The Contractor will provide the following services:

• System Modernization Impact Assessment:
• Analyze and understand the changes incorporated into system modernization.
• Assess the impact on both internal and external stakeholders, identifying challenges and areas for improvement.
• Change Management Strategy Development:
• Develop actionable change management strategies to maximize adoption and usage of the new system.
• Design tasks to minimize resistance and support smooth transitions during implementation.
• Communications Strategy and Support:
• Provide guidance on effective communications strategies to ensure the flow of information.
• Develop and implement two-way communication mechanisms for stakeholder feedback and engagement.
• Support organizational change execution and evaluation across multiple communication platforms.
• Digital Tools Design and Implementation:
• Design, develop, and implement digital tools to enhance organizational and program management during modernization.
• Creation of High-Quality Communications Deliverables:
• Plan, research, and create clear, concise, and impactful communication materials (e.g., presentations, briefings, email announcements, and reports).
• Content Strategy Development:
• Identify content gaps and opportunities to develop a content strategy that aligns with modernization objectives and addresses public and internal staff needs.
• Content Development for Various Platforms:
• Advise on the development of engaging content for the agency’s website, public portal, and internal applications.
• Messaging and Content Alignment:
• Ensure the appropriate messaging, tone, and style of communications to align with the change and communications strategy.
• Tracking and Reporting on Change Management Progress:
• Track change management activities against the project schedule and update senior stakeholders on milestones and progress.
• Collaboration with Project Teams:
• Work closely with project teams and stakeholders to integrate change management activities into the overall project plan.

Important Requirements

• Degree:
• Please provide a copy of your degree.
• Writing Samples:
• Submit three (3) writing samples.
• References:
• Provide three (3) work-related references.

Working Conditions:

• Onsite Location:
• The position is based in Lower Manhattan, New York City.

Job Types: Part-time, Contract

Pay: From $90.00 per hour

Expected hours: 20 per week

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Figma: 5 years (Preferred)
• Figjam: 5 years (Preferred)
• Adobe Creative Suite: 5 years (Preferred)
• Leadership: 5 years (Required)

Work Location: In person

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